People Operations and Tech, Enablement Lead (Product Lead)

Empowering People Through Technology. Join Manulife’s PeopleComms HR Transformation

At Manulife, we’re transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant HR solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design—helping every employee thrive.

The Opportunity

As Enablement Lead, PeopleComms Operations and Technology (Asia), you will report directly to the VP of PeopleComms Technology and play a pivotal role in translating functional requirements and strategic priorities into technical solutions that drive global HR technology delivery. Based in Asia, you’ll partner closely with our delivery and IT teams, supporting global initiatives and ensuring our platforms, Workday HCM & Time & Absence, ADP Payroll, and ServiceNow AskHR, deliver exceptional employee experiences.

Key Responsibilities:

• Translate functional requirements and strategic priorities into technical solutions for global HR technology delivery.

• Coordinate platform releases, integrations, and business readiness for Workday HCM, Time/Absence, ADP Payroll, and ServiceNow AskHR.

• Own backlog grooming, user story creation, and case management in Jira.

• Facilitate Human-Centered Design sessions with end users to inform fit-for-purpose solutions.

• Support project planning, testing, and implementation activities for global HR technology initiatives.

• Influence communication and training plans, including learning pathways and enablement materials.

• Support integrations, security administration, and master data management for HR platforms.

• Report on outcomes, capabilities, and delivery against the Book of Work, ensuring accountability for projects, initiatives, and business-as-usual activities.

• Partner with IT, HR, and global stakeholders to ensure system requirements and best practices.

• Build trust and work effectively across diverse, cross-functional teams and time zones.

Required Qualifications:

• Strong analytical and problem-solving skills.

• Ability to document and articulate processes and workflows clearly.

• Solid understanding of HR functions, systems, and policies.

• Experience with Workday HCM, ADP, ServiceNow HR Service Delivery, and Jira.

• Experience with SharePoint for documentation and knowledge repositories.

• Experience using AI tools to support HR technology delivery, reporting, or process improvement.

• 5+ years of progressive experience in HR technology enablement or business analysis.

• Hands-on configuration or operational support for at least one HR platform in scope.

• Strong English communication skills; additional APAC languages are an asset.

• Bachelor’s degree in HR, IT, or related field.

• Nice to have: Experience facilitating Human-Centered Design (HCD) sessions or certification in HCD, PMP, CHRP/CHRL.

Why Join Us?

• Be part of a global team driving digital transformation in HR.

• Work with leading platforms and innovative technologies.

• Collaborate with diverse, talented colleagues across regions.

• Grow your career in a culture that values inclusion, learning, and impact.

Ready to make an impact? Apply today and help shape the future of HR technology at Manulife.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].