People Operations Analyst II

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Our Employees:
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset.

Our Opportunity:
Are you looking to take the next step in your career in People Operations? As a People Operations Analyst II, you will be a key contributor to our people operations processes. This is a unique opportunity to help shape and define our People & Culture Shared Services function globally. Through your day-to-day practical experience, you will support administrative and general functions for our employees while leveraging your relevant experience to elevate our global mobility and employee lifecycle workflows. This role is offered on an initial fixed-term basis for 6 months.

Attractions of the Job:
F5 is a growing publicly traded company (Nasdaq: FFIV). We provide a wonderful opportunity for you to apply your expertise in a multinational company across various functions. Our People Operations team collaborates in a supportive environment, offering development opportunities that will provide a stepping stone for a continued, impactful career in People & Culture.

Job Summary:
Independently performs a broad range of People & Culture services for Employees and Shared Services partners. Embeds low-code optimisation and basic data interpretation to accelerate standard employee lifecycle workflows, while serving as a key player in shaping F5's global People & Culture Shared Services.

Primary Responsibilities:

• Administer People processes related to employee lifecycle events such as promotions, transfers, and terminations. Create, maintain, and deliver the paperwork and logistics required for the new hire set-up process and the leaver process.
• Generate employment contracts and prepare change in terms and conditions letters for employees.
• Manage employee data changes in the People & Culture systems (Workday & ServiceNow). Ensure adherence to company standards and maintain accurate employee data. Maintain electronic and hard-copy files for our employees in accordance with the file management and retention policy.
• Manage Leave of Absences in the region, such as paternity, maternity, and short-term sickness.
• Serve as a first point of contact for resolving common employee questions or issues. Provide information for the monthly payroll process. Assist the People & Culture Team with raising purchase orders and the invoice approval process.
• Utilise low-code / no-code automation tools (e.g., Power Automate, AI agents) to simplify repetitive administrative workflows within the immediate team.
• Coordinate recurring programs, including training compliance and policy acknowledgements. Assist in quarterly policy reviews and updates in ConvergePoint. Provide support for local and global projects, offering insights into designated territories. Support the business in managing contractors, including extensions and terminations.
• Uphold F5’s Business Code of Ethics and promptly report violations of the Code or other company policies.

Knowledge, Skills, and Abilities:

• Proven experience in People & Culture Shared Services and global mobility/immigration, particularly within the EMEA region.
• Collaborates on assignments and problems of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. Anticipates subtle obstacles or problems and takes timely steps to minimise their impact.
• Working knowledge of the ServiceNow HRSD agent role; manages many aspects of work within ServiceNow, including responding to customer inquiries and managing complex experiences like onboarding, utilising auto-generated case summaries. Experienced with tools and systems that support People Operations activities.
• Displays a functional automation mindset; capable of identifying manual tasks ready for technological optimisation and reading basic data visualisations to make operational recommendations. Ability to assist with People reporting and audit requests by interpreting structured data sets.
• Strong ability to communicate basic concepts and exchange technical ideas and content clearly and concisely with technical and non-technical audiences. Ability to provide timely responses to advisory questions for employees and managers and resolve escalations from the People Operations team.
• Prioritises competing demands quickly and effectively. Receives minimal instruction on day-to-day work and general instructions on new assignments.

Physical Demands and Work Environment:

• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate by telephone, and read printed material.
• Duties may require working outside normal working hours for quarter- or year-end close or special projects (evenings and weekends).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].