People & Onboarding Operations Director
MUST BE BASED IN NYC
About Hatch
At Hatch, we’re building AI that doesn’t just assist behind the scenes; it converses with customers out in the wild. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we’re scaling fast, doubling revenue year over year, and looking for A players to help us cement our place as the category leader in AI for customer engagement.
Role Summary
The People & Onboarding Operations Director is responsible for ensuring that every new hire—from IC to executive—has a seamless, structured, and culture-aligned onboarding experience. They will own the systems, processes, and rituals that make Hatch (or your SaaS company) a high-performance, high-retention environment. They act as the connective tissue between recruiting, HR, managers, and leadership, ensuring that hiring translates into fast-ramping, engaged, and effective employees.
Core Responsibilities Onboarding Operations:
Design, implement, and continuously refine the end-to-end onboarding process (from signed offer → 90-day ramp).
Create playbooks, checklists, and automated workflows (e.g., Slack, Notion, HRIS, LMS).
Ensure all IT, tools, and system access are ready for day one.
Standardize onboarding rituals (orientation sessions, founder intro, buddy program, 30-60-90 check-ins).
Develop onboarding experiences specific to functions (engineering, sales, customer success, ops).
People Operations
Own the employee lifecycle processes (onboarding, transitions, offboarding) and ensure compliance.
Partner with finance to manage headcount planning and reporting.
Partner with managers to ensure every employee has a clear 30-60-90 day plan.
Monitor employee engagement and retention trends; propose interventions.
Manage and optimize HR systems (HRIS, performance review tools, ATS integrations).
Training & Development
Build continuous learning programs, starting with “Hatch Certified” (or company-wide product/culture certification).
Design manager enablement programs to ensure consistency in coaching and feedback.
Partner with department leads to build tailored functional onboarding modules.
Track knowledge gaps and coordinate ongoing training to close them.
Culture & Experience
Drive alignment to company values during onboarding.
Build scalable recognition programs and employee rituals.
Act as an internal ambassador for employee experience, feedback, and communication loops.
Key Metrics & Outcomes
Ramp Time to Productivity (e.g., % of hires hitting goals within first 90 days).
New Hire Retention Rate (6-month / 12-month).
Manager Satisfaction with Onboarding (via surveys).
Employee Engagement Scores (pulse checks during onboarding).
Process Efficiency (time/cost per onboarded employee, automation %).
Internal Training Completion (certification and compliance completion rates).
What We Offer
Competitive salary
Hybrid work environment (4 days/week in our NYC office)
Medical, dental, and vision benefits
401(k) plan
Flexible PTO
Opportunity to build at the ground floor of a high-growth, mission-driven company
Why Hatch
Shape the future of AI-driven customer service
Build alongside founders and leaders who value speed, ownership, and ambition
Solve hard problems that impact real businesses and customers
Join a team of builders who care about great engineering, fast execution, and each other
Top Skills
What We Do
Hatch is an SMS Texting Platform that helps small and medium-size businesses harness the power of two-way SMS messaging.
