People Experience Partner - Learning & Development

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Mission of People Experience team:

• The People Experience team drives people-centricity and is the key to enhance employee experience, engagement and well-being in Chanel, championing best workplace practices and delivering quality HR service to the workforce. The team is a key influencer and advocate to perpetuate Chanel’s culture and values.  

• As the primary contact point to employees on employee matters, People Experience team proactively curates a meaningful journey throughout the employee lifecycle, identifying and improving critical touchpoints to attract, engage and retain people / talents.

• A valued partner to Business HR, The People Experience team is responsible for bringing the Voice of employees and relevant employee insights to the Business. As such, the team should be adequately informed of both people and business priorities to strategically execute people initiatives and daily operations in an efficient and effective manner.

• Given the ever changing landscape and highly competitive luxury retail talent market, People Experience team plays a crucial role as a change agent to the workforce, focusing on people centric / engagement activities and provide effective communications that resonate and motivate their designated employee segments / teams.

• The People Experience team should be enthusiastic, service-oriented and an excellent communicator and collaborator, adaptable and thriving in a people-centric environment. And, the team should be skilled in engaging with others to promote a motivated and productive work environment. 

Job Purpose:

Growth and development for all is one of CHANEL people priorities, and a critical element to continue to be successful in meeting the rapid changes around us, both external and internal. At the same time, our employee population is not only growing in size, but also in diversity, and we must shape Learning in a way that is able to scale and yet provide personalization and choice. In this context, People Experience, Learning & Development plays a critical role being responsible to advocate and embed the learning culture of Chanel Korea and enhance employee experience through the identification, implementation and measurement of effectiveness of learning and development initiatives for Korea, in collaboration with key stakeholders.

Key Responsibilities:

• Develop and deploy learning and development framework and initiatives for designated employee segment / teams partnering with HR Business Partners and Regional People Development leaders.

• Support the culture evolution process through the design/adaptation and deployment of appropriate people development solutions.

• Work with both country and regional teams to identify and prioritize people development needs on a regular basis for each employee segment.

• Partner HR Business partners and business leaders to translate HR and business strategies to people development solutions, identify learning and development needs and liaison with People Solution to develop and execute key learning and development programs reflecting business needs and priorities.

• Work with HR stakeholders and country leadership on individual development plans and the best ways to accelerate/follow up with individual learning on personal effectiveness development which are aligned with talent management/review plan.

• Pilots and deploys the Learning Management Platform (LMS). Defines learning metrics, influences the learning analytics roadmap and tracks analytics to make recommendations to optimize the learner experience and learning efficiency based on the analysis.

• Participate in the design of people development solutions with appropriate learning methodologies according to the needs of the business and profile of target audience.

• Identify and qualify outsources partners with a strong external network of external associates and appropriate credentials and experience together with internal key stakeholders.

• Involve in people development projects (e.g. Guided learning) at the regional and/or global level.

Role Specifications :

Academic / Professional Qualifications

• Minimum bachelor’s degree in Business. Masters/advance degree is a plus.

• Fluent in English and Korean

Work Experience &  Required Competencies

• A minimum of 10 years in a role, ideally within “best in class” organization with a strong record of producing great leaders.

• Possess in-depth knowledge and experience of designing and implementing people development processes with an appreciation and/or experience in talent management, performance management, learning and development, and employee engagement/communication.

• Proven track record in leading and implementing successful initiatives in Korea. Astute multiple project management skills.

• Strong functional skills possibly combined with broader HR and /or Line Management experience.

• He/she will have led large multifunctional teams and will understand the complexities of managing effectively within a matrix environment of an organization undergoing rapid change and growth.

• Previous experience with successfully facilitating group interactions and activities up to the senior management level. Obtain optimal level of engagement from all participants.

• A proven track record of engaging with senior line management within leading edge organizations operating in a fast moving and competitive marketplace, demonstrating a courage and ability to challenge conventional thinking and bring new ideas and creativity to traditional business models. Working experience in global management/HR consulting/ HRD consulting firm is preferred

Technical Competencies

• People & Talent Development

• Employee Engagement

• Strategic Planning

• Coaching

• Facilitation & Project Management

• Data Analytics & Insights

• Change & Communications

• Design Thinking

• Problem Solving

People & Leadership Competencies

• Developing & Empowering People

• Collaboration

• Communications

• Coaching