Reports to: Senior Manager, Retail Training & Development, Coach Korea
Location: Seoul, Korea
Coach is a leading design house of Expressive luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
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Key Responsibilities
Primary Purpose:
Coach Korea is looking for a Retail Learning & Development Manager, whose role is delivering skills for improving sales/service capability of store teams. To design, develop, implement, and evaluate training programs. The incumbent will work closely with retail and cross functional partners to deliver skill building training solutions.
Key Responsibilities:
- Design, develop, and deliver the training programs or projects according to the training schedule for retail staff
- Define the training objective with deep analysis for the target audience and its training needs and develop the training contents for virtual and classroom.
- Work closely with retail and cross functional teams for training needs analysis and to p articipate in implementing the retail high potential program by coordinating training and acting as a resource to participants.
- Own and ensure adoption of the company's training strategy, from work closely with global training partners.
- Secure excellent and consistent service across the markets according to Coach Experience service
- Develop, organize and maintain an updated database on training programs, manuals and related records/materials
- Prepare regular training reports in order to evaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
- Conduct store visits and coaching to frontline staff.
- Monitor and maintain training budget
- Liaise and coordinate with internal and external parties in executing training initiatives.
- Stay informed on competitive landscape, service, clienteling, and training innovations.
Education, Experience and Qualifications:
- Bachelor's degree in Training, Human Resources Management or equivalent
- Minimum 8 years training experience in a customer contact (multi-location) environment. Retail experience is preferred
- Holder of other professional training qualifications is definitely advantageous
- S trong track record in delivering business-focused solutions in a wide variety of training and development practices.
- A bility to identify, quantify, prioritize, raise and solve problems by synthesizing all information into possible solutions
- Ability to perform routine tasks while challenging existing practices for improvement opportunities.
- Strong in both verbal and written communication in Korean and English
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
What the Team is Saying
What We Do
A tapestry is made of many threads woven into one story. So are we.
Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility.
Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft.
The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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Employees engage in a combination of remote and on-site work.
