People Experience Generalist

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.

As the People Experience Generalist, you will be integral to orchestrating a seamless team member experience from onboarding through ongoing support. This role demands a deep understanding of People operations, compliance, employee relations, team member engagement, and more.

This role will be in-office at our Atlanta location 5 days per week.

What You'll Do:

• Lead the end-to-end onboarding process for new hires, including communications, conducting thorough background checks, coordinating IT equipment provisioning, and managing the distribution and collection of pre-employment documentation. 
• Deliver impactful new hire orientations for Atlanta team members, ensuring a robust introduction to company culture, policies, and role expectations. 
• Oversee the completion and accurate processing of all I-9 forms and integrate new hires into the HRIS system with precision. 
• Maintain meticulous team member records within the HRIS system, collaborating with the HRIS Analyst to ensure data integrity and timely updates. 
• Serve as the principal contact for team member inquiries, providing expert guidance and resolving issues efficiently or escalating complex matters as needed. 
• Collaborate with People Experience Partners (HRBPs) to support strategic People initiatives aimed at enhancing team member engagement, performance, and organizational culture. 
• Support critical People functions including performance management, employee relations, and talent development, leveraging insights to drive continuous improvement. 
• Work closely with the Benefits Analyst to manage and administer leave of absence (LOA) cases for corporate administrative team members, providing regular updates and ensuring compliance with relevant policies. 
• Offer expert support to team members throughout the LOA process, addressing queries and facilitating smooth transitions. 
• Collaborate with People Experience Partners to refine offboarding strategies based on synthesized data and feedback. 
• Manage Jira tickets related to People functions, providing timely resolutions and escalating complex issues when necessary. 
• Contribute to projects and initiatives, supporting the overarching goals of the People Experience Team and ensuring operational excellence. 

What You've Done:

• Bachelor’s Degree with at least 1-2+ years of experience in HR
• Ability to work as part of a global, matrixed team while also being comfortable as a self-starter
• Ability to handle confidential sensitive information in a tactful and diplomatic manner 
• Sound judgment and analytical thinker who knows when to escalate issues
• Able to demonstrate knowledge and strong understanding of HR information systems (UKG preferred) and Microsoft Office

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action. 

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.