People Experience & Communications Business Manager - Associate

Job Description
Join the Commercial & Investment Bank (CIB) Finance & Business Management (F&BM) team as an Associate supporting people experience, sitewide initiatives, custom project support, and communications across Wholesale Lending Services (WLS). Be a key partner in driving employee engagement, operational efficiency, and consistent communications across the organization.
As a Finance & Business Management Associate within the Commercial & Investment Bank, you will partner with WLS leadership to design and deliver people experience initiatives, manage communications strategies, and support custom projects. Your role involves maintaining SharePoint sites, leveraging Microsoft Teams for collaboration, and tracking program performance and engagement.
Job Responsibilities:

• Partner with WLS leadership to design, manage, and deliver sitewide people experience initiatives and events.
• Provide support for custom projects and ad hoc initiatives aligned to business priorities.
• Manage and execute communications strategies, including drafting, editing, and distributing key messages across multiple channels.
• Maintain and enhance team SharePoint sites to ensure they are user-friendly and organized.
• Leverage Microsoft Teams to improve collaboration, workflows, and knowledge sharing across CIB F&BM.
• Track, report, and provide insights on program performance, communications effectiveness, and engagement.
• Ensure alignment of messaging and initiatives with broader firmwide priorities.
• Support content creation and logistics for townhalls, info share sessions, and recognition programs.
• Contribute to the development and management of the F&BM portal and WLS video channel.
• Collaborate with cross-functional teams to drive employee engagement and recognition initiatives.
• Assist with data analysis and reporting to inform decision-making and measure impact.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Finance, Business, Communications, or related field (or equivalent work experience).
• 2 years of experience in business management, project support, communications, or a related function.
• Understanding of Tableau concepts (dashboards, worksheets, data connections, calculated fields, filters, parameters).
• Strong written and verbal communication skills; ability to craft clear and concise messaging for diverse audiences.
• Proven ability to manage multiple priorities with attention to detail.
• Demonstrated collaboration skills and ability to work effectively across teams and functions.
• Familiarity with SharePoint site administration and content management.
• Working knowledge of advanced Microsoft Teams functionality (channels, workflows, file management, integrations).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications, Skills, and Capabilities:

• Experience supporting large-scale initiatives in a corporate environment.
• Knowledge of employee engagement strategies and communication best practices.
• Comfort with data analysis and reporting tools.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.