People Experience Advisor - EMEA

Posted 8 Hours Ago
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London, Greater London, England
1-3 Years Experience
Gaming
The Role
The People Experience Advisor will provide broad support covering employee lifecycle processes within the EMEA region, manage cases in ServiceNow, support onboarding, manage employee benefits, and ensure compliance with HR policies and procedures.
Summary Generated by Built In

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

As part of the People Experience team, you will have broad exposure to the full scope of an employee’s lifecycle. This will involve working alongside others in our People team which will maximise your exposure to all specialisms within the People function.

What you’ll be doing:

  • Provide professional PX support to colleagues within the EMEA region.
  • Managing cases in our ServiceNow platform, delivering a great customer experience and meeting SLAs.
  • Identifying case trends, seeking out opportunities for process improvement, proactively looking at ways to support employee and manager self-service and streamline our processes.
  • Managing family leave and flexible working requests, working with managers and employees to support the leave of absence and flexible working processes.
  • Managing benefits processes e.g. relating to long service awards, games code allocation etc.
  • Supporting the onboarding process and leading new starter inductions.
  • Carrying out pre-employment checks relating to referencing and/or right to work, ensuring compliance with our screening policy and Home Office requirements in a timely manner.
  • Maintaining accurate records in Workday and other HR systems, ensuring that documentation is stored appropriately and in line with data protection requirements.
  • Producing letters, contracts, and other employee documentation in an accurate and timely way.
  • Building strong working relationships with colleagues, partners, and the People team, treating employees fairly and in line with good practice and legislation.
  • Raising issues that cannot be resolved at first point of contact.

 What we are looking for:

  • Experienced PX/HR Advisory role with exposure to HR processes, policies and best practice across multiple countries in the EMEA region.
  • Good communication skills in English and ideally one or more European language.
  • Someone who thrives in a team environment, working closely and collaboratively with others to deliver results.
  • Process improvement – proactively identifies areas for enhancement and promotes change.
  • Confident in leading in-person onboarding sessions, giving a great first impression of SIEE to new hires.
  • Demonstrates curiosity, seeks to understand the why as well as the how
  • Demonstrates a good understanding of the HR legal principles for UK and rest of EMEA and leads process and projects with a high degree of consistency
  • In-depth knowledge of UK right to work requirements and the ability to maintain compliance.
  • Exceptional organisational skills with a high attention to detail.
  • Ability to manage complex requests and a demanding workload, prioritising appropriately.
  • Customer focused approach, experienced in delivering excellence in service and support and working within agreed SLAs.
  • Systems knowledge of Workday or ServiceNow is desirable.

Benefits:

  • Discretionary bonus opportunity
  • Hybrid Working (within Flexmodes)
  • Private Medical Insurance
  • Dental Scheme
  • 25 days holiday per year
  • On Site Gym
  • Subsidised Café
  • Free soft drinks
  • On site bar
  • Access to cycle garage and showers

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

The Company
Aliso Viejo, CA
8,768 Employees
On-site Workplace
Year Founded: 1994

What We Do

PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Our products delight millions across the world through incredible games, cutting edge experiences and access to many types of media.
This commitment to amazing our fans is at the core of who we are and one we share with Sony Corporation, internationally known as a leader in music, movies and consumer electronics.
We can only achieve this goal by welcoming talented people and empowering them to do their best work. From game developers to data scientists, software engineers to cybersecurity experts, marketing to accounting and finance professionals, we’re always looking for talented people who share a passion for creating and our commitment to delivering amazement.

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