Senior Fraud Specialist

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What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Senior Fraud Specialist to join our growing team. 

Day to Day You’ll Be:

• Identity and Fraud Expertise: You will develop a deep and comprehensive understanding of the features, benefits, and applications of the identity verification and fraud prevention solutions we offer. This will support and enable the sale of these products and solutions into a variety of sectors.

• New Business: Responsible for helping to drive and enable new business growth through close daily collaboration with UK Sales.

• Sales: Delivering against a personal commission-based sales target and defined objectives, which feed into and align with the wider Fraud & TransUnion new business targets.

• Industry Knowledge: You will stay updated on industry trends, market dynamics, and competitive offerings to effectively communicate the value proposition to our customers.

• Customer Engagement: Engaging with our customers to understand their needs, identify their pain points, and determine how TransUnion’s ID and Fraud solutions can address their specific requirements. You will provide personalised solution recommendations, highlighting the unique advantages of our offerings.

• Sales Presentations and Demonstrations: You will excel at delivering compelling sales presentations, demonstrations, workshops, discovery sessions and webinars. You will be able to effectively highlight our ID and Fraud functionality, performance, and benefits, using persuasive techniques to influence buying decisions. Our ideal candidate will be able to adjust and adapt their Sales pitch techniques as required.

• Specialist Sales Support: Collaboration is key, and you will work with our sales teams and provide support by offering product knowledge, technical assistance, and guidance during complex sales cycles. You will work closely with our sales managers and representatives to address customer inquiries and objections effectively.

• Market Analysis: You will monitor and keep up to date with the latest market trends, competitor activities, and customer feedback. You will be able to gather vital insights to identify opportunities, refine sales strategies, and provide input for product development and enhancement.

• Sales Enablement: Creation of written content for tender responses and proposal submissions. Creation of PowerPoint content for use when pitching and presenting to clients. Working with UK Sales to create compelling commercials propositions and proposals.

• Development: Training, coaching, and influencing of UK Sales, so that they are fully enabled to confidently sell TransUnion’s ID Verification and Fraud Prevention solutions.

• Pipeline: Contributing to the management of a sales pipeline that tracks all opportunities, for resource prioritisation and accurate forecasting.

• Product: Identifying ID & Fraud product enhancements and new product ideas. Working with Product Management to establish relevance/priority within product roadmaps. Gaining voice of customer feedback to influence future sales strategy and product development.

Essential Skills & Experience:

• Bachelors degree or equivalent.

• Knowledge of Banking / Financial Services advantageous.

• Track record years’ experience within technical sales / account management / sales / pre-sales.

• Persuasive communication skills: Excellent verbal and written communication skills are essential for building relationships with customers, delivering persuasive sales presentations, and effectively conveying information.

• Analytical skills: Specialists should be capable of analysing sales data, market trends, and customer insights to identify opportunities for growth and adjust sales approaches accordingly.

• Demonstratable ability to present confidently to customers.

• Proven success rate at levels above sales quota.

• Knowledge/Expertise/Experience supporting/selling any of the following areas:

  • Identity Verification

  • Fraud Prevention

  • Credit Reference Agency data and solutions

  • UK & International Anti Money Laundering

  • Fraud Software – Advanced Analytics, Data Orchestration, Rules Based Solutions, Scorecards

  • Behavioural Solutions

  • Device Risk Assessment

  • Document and Biometric Verification

• Experience of engagement with senior stakeholders.

• Ability to influence, pro-actively take ownership of tasks and work on own initiative is necessary.

• Ability to collaborate with partners and cross-functional teams to develop business opportunities.

• The ability to think strategically and develop sales strategies to target specific markets, industries, or customer segments is crucial for specialists.

• Experience using Salesforce or other CRM platforms.

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Remote
Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Solution Sales Consultant, Pre-Sale Technical Consulting