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The #1 platform that brings everything marketing and customer engagement teams need in one place, to become unstoppable.
The Role
The People & Culture Manager will lead HR processes for technology teams, advise the CTO, and foster a strong engineering culture while managing recruitment and engagement strategies.
Summary Generated by Built In
Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
We are the People & Culture Team. We are the enablers of people & the protectors of the culture. We respect & empower at every step. We see ourselves as the heart and soul-bringer of Insider One and our culture. We hire, we train, and we retain. As the People & Culture Team, we are the gatekeepers of Insider One.
In this role, you will be the key People & Culture partner for our Technology organization, working hand-in-hand with our CTO and engineering leadership to scale high-performing, globally distributed technical teams. You will play a critical role in shaping how our engineers grow, collaborate, and thrive across regions.
If you are passionate about people, technology, and building strong engineering cultures at scale — this role is for you.
What You Will Do
- Have full ownership of end-to-end People & Culture processes for Insider One’s Technology teams (Engineering, Product, Data, Infrastructure, etc.)
- Act as a trusted thought partner and strategic advisor to the CTO and technical leadership team on people-related topics including team structure, engagement, performance, learning & development, hiring, and retention
- Work closely with the CTO to scale technical teams globally while maintaining a strong, inclusive, and high-performance engineering culture
- Lead and manage People & Culture Business Partners and recruitment teams supporting tech functions; provide guidance, mentorship, and direction
- You will oversee and lead a recruitment team of around 10 people
- Inspire, coach, and lead your team; track OKRs, define KPIs, conduct regular one-to-ones, and support continuous development
- Play an active role in defining and tracking OKRs and quarterly KPIs for the Technology organization together with the CTO and CEO Executive Office
- Build and execute People & Culture strategies tailored to technical teams, considering global growth, distributed teams, and fast-paced product development cycles
- Partner closely with Centers of Excellence (People Operations, Recruitment, Learning & Development, Rewards, People Experience) to deliver a seamless candidate and employee experience for tech talent
- Conduct retention and engagement interviews, proactively analyze engagement and NPS data, and address risks early
- Work closely with all Center of Excellence functions (People Operations, Recruitment, Learning & Development, Rewards and People Experience Teams) to cultivate our candidate and Insider One experience;
- Act as a strategic consultant to recruitment teams by shaping tech hiring strategies, identifying top technical talent, and ensuring strong culture fit
- Actively contribute to employer branding initiatives, especially those targeting engineering and technical communities globally
What You Will Need
- 6+ years of experience in an HR role, with at least 3 years as an HR Business Partner
- 2+ years of proven experience in leading and managing teams
- Strong experience working with technical or product-driven teams (Engineering, Product, Data, etc.)
- Prior experience in a high-growth, fast-paced tech or startup environment
- Solid leadership, coaching, and stakeholder management skills
- A strategic mindset with the ability to translate business and technology needs into people solutions
- Strong knowledge of HR practices including recruitment, labor law, talent management, learning & development; working knowledge of immigration processes is a plus
- Excellent command of spoken and written English
- Ability to build strong relationships with senior technical leaders, including C-level stakeholders
- Comfort operating between strategic partnership and hands-on execution
- Strong organizational and multitasking skills in a dynamic, global environment
- Ability to manage ambiguity while setting an example of professionalism and leadership
What We Offer
- Enjoy a monthly meal allowance designed to enhance your daily routine
- Access comprehensive private health insurance.
- Find your people with yoga classes, running and cycling clubs, and nutrition workshops.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
If this sounds like who you are and where you aspire to be, we are excited to meet you.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!
Skills Required
- 6+ years of experience in an HR role
- at least 3 years as an HR Business Partner
- 2+ years of leading and managing teams
- Strong experience with technical or product-driven teams
- Prior experience in high-growth tech or startup environment
- Strong knowledge of HR practices including recruitment and talent management
- Excellent command of spoken and written English
Insider One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insider One and has not been reviewed or approved by Insider One.
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Fair & Transparent Compensation — Pay sentiment trends generally positive overall, with pay described as competitive in some roles and markets. Recent role-specific ranges and compensation benchmarks suggest market-aligned pay bands in several functions.
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Strong & Reliable Incentives — Bonus structures and performance-linked earnings potential appear to meaningfully increase total compensation, particularly in commercial roles. Variable pay and commission mechanics are portrayed as providing upside when targets are achieved.
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Leave & Time Off Breadth — Time-off policies are described as generous, including an unlimited PTO approach and in some cases additional holiday time. Flexible working hours also contribute to perceived time-off and flexibility value.
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The Company
What We Do
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: - Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 - Leader in the Gartner Magic Quadrant for Personalization Engines, 2025 - #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines - Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 - The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 - The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.
