Human Resources Generalist
Position Description
Overview
Since 1972, Covenant House has served and advocated for youth and young families
experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end
homelessness among youth and young families by helping them achieve housing stability, heal
from trauma, tap into their innate resilience, and hone their interests and skills to forge new
pathways to independence.
Goal of Position
The Human Resources Generalist is responsible for supporting and administering key People &
Culture functions, including talent acquisition, onboarding, employee relations, performance
management, compensation and benefits administration, compliance, employee engagement,
training and development, HR data management, and policy administration. This position serves
as a trusted resource to employees and managers while ensuring compliance with federal, state,
and local employment laws and alignment with Covenant House Pennsylvania's mission, values,
and strategic goals.
Reports To: Director of People & Culture
Department: Administration / People & Culture
Status: Full-Time, Exempt
Location: CHPA Safe Haven
Qualifications
- Coordinate full-cycle recruitment activities, including job postings, candidate sourcing, screening, interviewing, reference checks, and onboarding.
- Partner with hiring managers to develop effective recruitment strategies and ensure a positive candidate experience.
- Facilitate new hire orientation and onboarding activities.
- Support volunteer recruitment and onboarding processes as needed.
Employee Relations and Performance Management
- Serve as a resource to employees and managers regarding personnel policies, procedures, and workplace concerns.
- Assist with employee relations matters, investigations, conflict resolution, and corrective action processes.
- Support the administration of performance management programs, including performance evaluations and development planning.
- Conduct exit interviews and provide turnover analysis and recommendations to leadership.
- Promote employee engagement initiatives that foster a positive workplace culture.
Compensation, Benefits, and Leave Administration
- Assist with administration of employee benefits programs, including health, dental, vision, retirement, disability, and leave programs.
- Ensure benefit eligibility, enrollment, and billing processes are completed accurately and timely.
- Support compensation administration, salary benchmarking, market analysis, and Total Compensation initiatives.
- Administer and track employee leaves, including FMLA, ADA accommodations, Workers' Compensation, and other protected leaves.
- Manage unemployment claims and represent the organization at hearings as necessary.
Compliance and Risk Management
- Maintain compliance with federal, state, and local employment laws and regulations.
- Monitor and communicate changes in employment legislation and HR best practices.
- Maintain employee personnel records and HR documentation in accordance with legal requirements and agency policies.
- Assist with policy development, revisions, and implementation.
- Support audits, reporting requirements, and compliance initiatives.
- Maintain Workers' Compensation procedures, documentation, and reporting requirements.
Learning and Organizational Development
- Coordinate employee training and professional development programs.
- Provide guidance and training to supervisors regarding employment practices, performance management, and compliance requirements.
- Support leadership development and succession planning initiatives.
- Assist with planning and implementation of employee recognition and engagement programs.
HR Operations and Analytics
- Maintain and optimize HRIS systems and employee data integrity.
- Prepare HR reports, dashboards, and workforce metrics, including turnover, retention, absenteeism, EEO reporting, and other workforce analytics.
- Maintain HR forms, templates, and procedural documentation.
- Assist in developing and implementing People & Culture strategic initiatives and annual department goals.
- Prepare reports for Covenant House Pennsylvania and Covenant House International as required.
Employee Engagement and Culture
- Assist with employee recognition programs and organizational events.
- Coordinate staff development activities, employee appreciation initiatives, and engagement programs.
- Support efforts to strengthen organizational culture, diversity, equity, inclusion, and belonging.
- Perform other duties as assigned.
- Bachelor’s degree in human resources, Business Administration, Organizational Leadership, Psychology, or a related field required.
- Master's degree preferred.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
Experience
- Minimum of four (4) years of progressive Human Resources experience required.
- Experience in employee relations, recruiting, benefits administration, compliance, and HR operations.
- Experience in a nonprofit, social services, healthcare, or mission-driven environment preferred.
Knowledge, Skills, and Abilities
- Strong knowledge of federal and state employment laws, including FLSA, FMLA, ADA, EEOC, COBRA, HIPAA, and Workers' Compensation requirements.
- Knowledge of HRIS systems, applicant tracking systems, and performance management platforms.
- Strong analytical, organizational, and problem-solving skills.
- Excellent interpersonal, communication, and conflict resolution abilities.
- Ability to handle confidential and sensitive information with discretion.
- Strong attention to detail and ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite and HR technology platforms.
- Commitment to diversity, equity, inclusion, and trauma-informed workplace practices.
This position has access to confidential employee, organizational, and operational information. Employees are expected to maintain strict confidentiality and exercise sound judgment regarding the handling and disclosure of sensitive information. Unauthorized disclosure of confidential information may result in disciplinary action up to and including termination.
Equal Employment Opportunity
Covenant House Pennsylvania is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable
Skills Required
- Bachelor's degree in human resources, business administration, organizational leadership, psychology, or a related field
- At least four years of progressive human resources experience
- Experience with employee relations, recruiting, benefits administration, compliance, and HR operations
- Knowledge of federal and state employment laws, including FLSA, FMLA, ADA, EEOC, COBRA, HIPAA, and Workers' Compensation
- Knowledge of HRIS, applicant tracking, and performance management platforms
- Strong analytical, organizational, problem-solving, interpersonal, communication, and conflict resolution skills
- Ability to handle confidential and sensitive information with discretion
- Proficiency in Microsoft Office Suite and HR technology platforms
- Commitment to diversity, equity, inclusion, and trauma-informed workplace practices
- Master's degree
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification
- Experience in a nonprofit, social services, healthcare, or mission-driven environment
What We Do
Covenant House Pennsylvania is a nonprofit serving young people facing homelessness, human trafficking, and related systemic injustices. Its trauma-informed, youth-centered programs provide 24/7 emergency shelter and crisis care, food, medical and mental-health services, outreach, transitional and rapid-rehousing support, education, vocational assistance, and case management. The organization seeks to help youth stabilize, overcome adversity, and build independent futures through unconditional love, respect, and sustained support.
