Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experience that keeps customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that is redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About the role
At Dsquares, our People Partners are end-to-end talent owners and culture champions who bring Loyalty Inside Out to life.
Each People Partner is embedded within a business cluster, owning the entire employee experience — from hiring and onboarding to growth, engagement, and offboarding. They partner closely with business leaders to build strong, empowered, and high-performing teams while ensuring that every people touchpoint reflects Dsquares’ values of Accountability, Passion, Openness, Agility, and Growth.
Key Duties & Responsibilities:
1. Strategic Partnership
- Act as a trusted advisor to business leaders and managers on all people matters.
- Translate business priorities into actionable people strategies and initiatives.
- Partner with leaders on organization design, role scoping, and team development.
2. End-to-End Talent Ownership
Hiring & Workforce Planning
- Partner with leaders to define workforce plans, headcount priorities, and hiring needs.
- Lead end-to-end hiring for your cluster — from job briefing and candidate assessment to offer management.
- Collaborate with the TM & EB Manager to ensure every hire reflects Dsquares’ culture and EVP.
- Monitor hiring quality, speed, and talent pipeline health.
Onboarding & Integration
- Own and deliver an exceptional onboarding journey that embeds culture, clarity, and connection.
- Partner with L&D to design onboarding learning experiences and first-90-day success plans.
Performance & Development
- Drive continuous performance enablement through coaching, check-ins, and calibration sessions.
- Support leaders in building growth plans and development pathways for their teams.
- Identify learning and upskilling needs, feeding them into the L&D roadmap.
Engagement, Culture & Retention
- Lead engagement initiatives and recognition programs within your cluster.
- Partner with TM & EB and L&D on campaigns that strengthen belonging and motivation.
- Monitor attrition trends and develop proactive retention strategies.
Offboarding & Alumni
- Ensure a respectful and insightful offboarding experience, with learnings captured and shared.
- Support the development of a Dsquares Alumni network where relevant.
3. Culture, Wellbeing & Inclusion
- Act as a culture steward — embedding Dsquares’ values into everyday actions.
- Drive inclusion and wellbeing initiatives that build trust and belonging.
- Advocate for employee voice and psychological safety across teams.
4. HR Operations & People Insights
- Ensure consistent and compliant execution of HR processes and policies.
- Partner with HR Operations on contracts, systems accuracy, and lifecycle documentation.
- Leverage people analytics to provide insights on engagement, attrition, and workforce dynamics.
Requirements
Required Skills & Abilities:
- Business acumen with strong consultative and problem-solving skills
- Deep understanding of the full employee lifecycle (hire → grow → engage → exit)
- Strong relationship management and influencing ability
- Data-driven decision-making and HR analytics literacy
- Agility, empathy, and a growth mindset
Qualifications & Experience:
- 3–5 years of experience in HR business partnering or generalist HR roles
- Proven exposure to recruitment, engagement, and performance enablement
- Experience in tech, digital, or high-growth environments is a strong plus
- Fluent in English; excellent communication and relationship-building skills
Benefits
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefits.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.
Skills Required
- 3-5 years of experience in HR business partnering or generalist HR roles
- Proven exposure to recruitment, engagement, and performance enablement
- Business acumen with strong consultative and problem-solving skills
- Deep understanding of the full employee lifecycle (hire -> grow -> engage -> exit)
- Strong relationship management and influencing ability
- Data-driven decision-making and HR analytics literacy
- Agility, empathy, and a growth mindset
- Experience in tech, digital, or high-growth environments
- Fluent in English with excellent communication and relationship-building skills
What We Do
Dsquares is a loyalty and rewards company that helps businesses increase customer loyalty and retention. As the Global Loyalty Expert, the company equips businesses with an impressive array of tools that span the entire spectrum of strategic commercial planning, merchant management, and state-of-the-art AI and Data Analytics. This robust platform seamlessly integrates modern capabilities like ingenious pointing systems, electrifying e-vouchers, captivating gamification elements, and enlightening analytics tools. Operating across more than 10 countries in the Middle East and Africa, Dsquares partners with enterprises across diverse sectors, including banking, telecom, and retailers, revolutionizing the way businesses thrive in the competitive landscape.
