Mukuru is one of Africa’s leading FinTech innovators, empowering communities through safe, affordable, and reliable financial services. As we continue to scale across emerging markets, we’re looking for a dynamic Business People Partner to join our Human Capital team and help shape the future of our people experience.
If you’re passionate about people, energized by solving complex business challenges, and excited by the idea of driving transformational impact—this role is for you!
Why This Role MattersAs a Business People Partner, you will work hand-in-hand with leaders and teams to create a high-performing, engaged, and future-ready workforce. You’ll be a trusted advisor, culture champion, change facilitator, and strategic thinker—all rolled into one.
Your mission?
Transform people insights into business impact and support our teams in delivering exceptional value to the millions of customers we serve.
Build strong relationships with business leaders to understand their needs and co-create people strategies.
Drive organisational effectiveness, employee engagement, performance enablement, and culture uplift initiatives.
Bring insights, data, and trends to help leaders make smart people decisions.
Support workforce planning, succession mapping, career development, and capability building.
Partner with Talent Acquisition to ensure we hire and onboard great talent.
Shape learning and development plans with our Learning Enablement team.
Champion a fun, connected, values-driven culture.
Promote wellness, recognition, and employee engagement activities that bring teams together.
Facilitate climate surveys and partner with leaders to drive action plans.
Guide managers on performance management, coaching, and career pathways.
Ensure every employee has clear goals and growth opportunities.
Drive consistent and fair performance practices across the business.
Act as a trusted advisor in navigating disciplinary matters, grievances, and conflict resolution.
Partner with ER Specialists to ensure fair and compliant processes.
Support managers in maintaining healthy, positive working environments.
Support remuneration conversations, benchmarking, and reward programmes.
Ensure accuracy and compliance of all HR data and records.
Contribute to annual HR processes like reviews, increases, incentives, and reporting.
Lead and support HC initiatives across business units.
Drive adoption, communication, and change management for key people programmes.
Continuously look for process improvements that enhance the people experience.
Bachelor’s degree in Human Resources, Industrial Psychology, or similar.
3–5 years of experience as an HR Business Partner, preferably in Financial Services or FinTech.
Strong generalist knowledge across the HC value chain.
Excellent advisory, coaching, and consulting skills.
Solid understanding of South African labour legislation.
Experience working with Centres of Excellence (L&D, ER, Talent, etc.).
Data-driven decision-making skills with a commercial mindset.
Strong influencer and relationship-building abilities.
Experience managing organisational change and transitions.
High emotional intelligence and resilience.
Ability to juggle multiple priorities in a fast-paced environment.
A passion for culture-building, engagement, and employee wellbeing.
At Mukuru, you’re not just joining a company—you’re joining a community. A place where your voice matters, your growth is supported, and your work truly impacts lives across the continent.
Here, we:
✔ Celebrate diversity
✔ Move fast and innovate
✔ Care deeply about our people
✔ Build solutions that change lives
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
