People Business Analyst - People Process and Knowledge Management

Company Description

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, ourselves, and the good of entertainment.

Job Description

Our People Programmes and Analytics team strive to create and deliver a seamless and positive people experience across the entire employee lifecycle. Our aim is to have solid foundations for our People practices, develop efficient and compliant people processes and systems.

We are seeking a talented and analytical individual to join our team as a People Business Analyst. In this role, you will be responsible for analysing, optimising and reingineering people/HR processes, gathering requirements, and identifying opportunities for improvement. You will work closely with stakeholders from various departments to understand their needs and translate them into actionable insights and solutions. Your analytical skills will support data analysis, gap analysis and impact assessments, depending on the needs of the project. When it comes to business readiness, you will lead on preparing scripts for user acceptance testing and writing guides and documents to share knowledge of new processes and systems with our internal teams.

The ideal candidate will exhibit an ability to flex across each key lifecycle segment while being able to look across the ecosystem to understand the upstream and downstream implications of all changes.

We are looking for someone to challenge our assumptions and ways of working, rethink existing processes, and see every challenge as an opportunity for improvement. We’re looking for a customer-focused individual, who can look at the big picture from a service perspective, user experience and manage our services through metrics and data.

• Work globally across People functions to elicit, document, and prioritise functional and non-functional business requirements
• Work with Product Owners to translate business requirements into system requirements, user stories and test scripts
• Develop and document current and future state end-to-end processes utilising process improvement methodologies, tools, and techniques (i.e., VSM, Lean, Six Sigma, DMAIC, PDCA, A3, Kaizen).
• Conduct thorough analyses of business processes, systems, and data
• Participate in the testing and validation of new systems and features to ensure they meet business needs
• Monitor key performance indicators and metrics to track the success of implemented solutions
• Develop FAQ's or Knowledge Based Articles with a focus on end user adoption and maintain current library of existing documents. All documents to be written concisely and in alignment with standard operating procedures and branding
• Provide support and training to super users or end-users as needed
• Maintain effective communication with project stakeholders
• Assist with any other ad-hoc assignments relevant to your field of expertise

Qualifications

Essential:

• Experience working as business analyst or people process specialist on a large-scale software development or business transformation project and can bridge the gap between the business and technology
• Can demonstrate expertise across all areas of business analysis including requirements and process elicitation and analysis, workflow design, and developing user stories and test scripts
• Ability to recognise whether a technical solution meets the requirements of the business, and challenge accordingly
• Experience developing FAQ's, user guides or knowledge articles
• Clear confident communicator who can tailor messages to audiences of different levels, facilitate meetings and present to medium to large groups
• Strong proficiency in both verbal and written English using MS Office 365, (Teams, PowerPoint, Word, Excel, SharePoint) and process mapping toolsets
• Ability to work in a fast-paced changing environment
• Detail-oriented, highly organised, self-motivated, proactive, and able to plan and execute

Advantageous:

• People Function background - experience within People Processes, Operations or Service Delivery
• Lean Six Sigma certification (Yellow or Green Belt)
• Familiarity with Oracle and ServiceNow HR or similar technologies
• Experience working in a large, global tech company or other fast-paced environments
• Experience running workshops with a variety of business and HR stakeholders across different time zones and cultures.
• Experience working in an Agile or Waterfall approach
• Training delivery in hybrid environment

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.