We are looking for a Service Delivery Line Manager to lead and drive delivery excellence for Implementations and Infrastructure Network Rollout activities. The role is responsible for managing service delivery execution, operational performance, people leadership, financial management, and customer satisfaction while ensuring compliance with Ericsson processes, standards, and strategies.
The scope includes management of internal workforce and ARPs/ASPs involved in telecom infrastructure deployment, implementation, and rollout activities. The role acts in accordance with the Ericsson Leadership Framework and promotes Ericsson values, ethics, and culture to drive high performance and operational excellence.
What you will do
- Lead end-to-end service delivery execution for PHPI implementations and infrastructure network rollout projects
- Ensure delivery performance against defined KPI, SLA, quality, cost, and timeline targets
- Drive planning and execution of work including risk management, financial control, and change management
- Manage operational delivery teams, subcontractors, ARPs, and ASPs to ensure efficient execution
- Ensure adherence to Ericsson Service Delivery strategies, global processes, methods, and tools
- Drive resource and competence management to ensure the right resources, skills, and cost structure are in place
- Lead performance management activities for the unit to achieve operational and business objectives
- Manage unit financials, forecasts, and budget to secure operational efficiency and profitability
- Support succession planning and talent development to ensure business continuity
- Ensure compliance with local regulations, customer requirements, and Ericsson standards
- Promote a strong safety culture and ensure adherence to Environmental and Occupational Health & Safety (E+OHS) standards
- Foster employee engagement, well-being, and high-performance culture within the organization
- Build strong collaboration with customers, internal stakeholders, and cross-functional teams
The skills you bring
- Strong experience in telecom infrastructure implementation and network rollout delivery
- Extensive knowledge of PHPI implementations, RAN deployment, integration, and rollout operations
- Proven people leadership and line management experience
- Strong understanding of service delivery operations, project execution, and field implementation management
- Experience managing vendors, subcontractors, ASPs, and ARPs
- Financial and operational management capability including forecasting and budget handling
- Risk management and change management expertise
- Knowledge of Ericsson delivery processes, tools, and methodologies is an advantage
- Strong stakeholder and customer management skills
- Strong communication, planning, and organizational skills
- Ability to manage complex operational and organizational challenges in a fast-paced environment
Skills Required
- Strong experience in telecom infrastructure implementation and network rollout delivery
- Extensive knowledge of PHPI implementations and RAN deployment
- Proven people leadership and line management experience
- Financial and operational management capability
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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