Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Role Overview
The People Advisor provides operational People support across the Finance and Legal functions. The role focuses on employee relations, organisational change and manager advisory support, ensuring consistent delivery of people processes and the use of data-led insights to support proactive interventions.
Key Responsibilities
Employee Relations & Manager Advisory
- Lead end-to-end management of moderate employee relations cases including disciplinary, grievance, performance, absence and flexible working matters
- Provide pragmatic and commercially focused advice to managers - resolving people issues effectively
- Coach managers to build capability, confidence and consistency in people management
- Support investigations and consultation processes where required
- Escalate complex or high-risk cases appropriately
Organisational Change & Restructuring
- Lead and support moderate organisational change and redundancy consultations
- Support managers through change processes, ensuring compliance with policy and employment legislation
- Prepare consultation documentation and provide guidance on process and approach
- Support delivery of organisational change initiatives
- Escalate complex or large-scale change activity as appropriate
People Insights & Data
- Use Workday and other people data sources to identify trends across employee relations, absence, attrition and engagement
- Provide insights and recommendations to support proactive interventions
- Highlight emerging risks and themes
- Support evidence-based decision-making across the functions
- Contribute to manager capability and preventative people initiatives through data-led recommendations
People Processes & Recruitment Support
- Support delivery of annual people processes including performance, talent, reward and engagement cycles
- Support implementation of People Plan priorities across the business areas
- Advise managers on recruitment processes, including role scoping, job requisitions and interview approach
- Provide guidance on selection and assessment best practice
- Participate in interviews where required to support consistency and fair decision-making
- Support managers through cyclical people processes and ensure consistent application of policy and practice
Stakeholder Support, Governance & Compliance
- Build effective working relationships with managers and leaders across Finance and Legal
- Act as a trusted People advisor on day-to-day people matters within defined scope
- Support compliance activities including occupational health referrals, visas and Subject Access Requests (SARs)
- Maintain accurate documentation and case records
- Ensure activities are managed in line with policy, employment legislation and governance requirements
- Any other duties as reasonably required
Skills & Experience
- Strong HR generalist experience within a complex organisation
- Proven experience managing employee relations cases independently
- Experience supporting organisational change and restructuring activity
- Strong knowledge of UK employment law
- Experience coaching and advising managers
- Strong stakeholder management skills
- Experience using people data to identify trends and drive action
- Ability to manage competing priorities in a fast-paced environment
- CIPD Level 5 or equivalent experience
- Experience using Workday for reporting, dashboards and workforce insights (desirable)
- Effective and timely management of employee relations matters
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at [email protected]
Skills Required
- Strong HR generalist experience within a complex organisation
- Proven experience managing employee relations cases independently
- Experience supporting organisational change and restructuring activity
- Strong knowledge of UK employment law
- Experience coaching and advising managers
- Strong stakeholder management skills
- Experience using people data to identify trends and drive action
- Ability to manage competing priorities in a fast-paced environment
- CIPD Level 5 or equivalent experience
- Experience using Workday for reporting, dashboards and workforce insights
- Effective and timely management of employee relations matters
What We Do
Collinson is a privately owned global loyalty and benefits company that designs customer-experience products and solutions for leading brands. Its expertise serves financial services, travel and retail clients, helping them acquire, engage and retain customers, strengthen loyalty, enrich travel experiences, protect customers and assist them in times of need. Its offerings include Priority Pass and reward-programme partnerships across more than 170 countries.
