We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
We’re looking for a passionate People Advisor to join our People Partnering team in London. This is a great opportunity to gain exposure to all elements of the employee lifecycle and add real value to our high-performing People team. You will coach and advise our people leaders, with a focus on employee relations, performance management, and day-to-day operational HR partnering for our Group Functions. You’ll play a key part in helping our people leaders and their teams thrive.
What you will do...
- Own and execute the centralised performance management process across the business, ensuring managers are supported effectively.
- Autonomously manage a variety of Employee Relations cases from start to finish, including grievances, disciplinaries, and capability issues.
- Provide high-quality, day-to-day HR partnering to leaders within Finance, Legal & Compliance, Risk, and the People team.
- Upskill and coach managers to confidently handle difficult conversations and manage team challenges.
- Advise and support people leaders and employees on family leave requests and flexible working.
- Help to improve our employee experience by updating HR policies, procedures, and guides.
- Proven experience in managing or heavily supporting a business-wide performance management process.
- A solid background in Employee Relations with a strong understanding of UK employment law and best practices.
- Experience in supporting highly analytical corporate functions, such as Finance, Risk, or Legal.
- Confidence in communicating with, advising, and challenging senior leaders and stakeholders.
- The ability to use good judgment to provide solutions when things are not always black and white.
- A flexible and adaptable approach, with the ability to work effectively in a fast-paced environment.
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
Skills Required
- Proven experience managing or heavily supporting a business-wide performance management process.
- Solid background in Employee Relations with strong understanding of UK employment law and best practices.
- Experience supporting highly analytical corporate functions (Finance, Risk, Legal).
- Confidence in communicating with, advising, and challenging senior leaders and stakeholders.
- Ability to use good judgment to provide solutions in ambiguous situations.
- Flexible and adaptable approach; ability to work effectively in a fast-paced environment.
- Work in-office most of the week (office-first culture, 4+ days per week).
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
