People Acquisition Partner
Mukuru is looking for a dynamic People Acquisition Partner to join our team in Cape Town or Johannesburg.
The People Acquisition Partner plays a key role in attracting top talent for Mukuru. This role is responsible for end-to-end recruitment across multiple disciplines, locations, and levels, ensuring an efficient and objective hiring process in line with company policies and best practices. The ideal candidate will provide strategic talent acquisition support, coach hiring managers, and ensure compliance with employment legislation and diversity, equity, and inclusion (DEI) plans. Additionally, the role involves preparing talent dashboards, validating data, and analyzing recruitment metrics to drive continuous improvement.
Key Responsibilities:
Recruitment & Talent Acquisition
- Manage the full recruitment lifecycle, including sourcing, screening, interviewing, and selection.
- Partner with hiring managers to understand staffing needs and develop tailored recruitment strategies.
- Ensure compliance with labor legislation, company policies, and DEI objectives.
- Utilize various sourcing methods (networking, direct sourcing, referrals) to attract top talent.
- Maintain accurate recruitment records, track key metrics, and analyze hiring trends.
- Negotiate offers and facilitate smooth onboarding for new hires.
Stakeholder Engagement & Coaching
- Advise and coach hiring managers on recruitment best practices, interview techniques, and compliance.
- Provide continuous support and feedback to ensure an effective selection process.
- Communicate recruitment updates, metrics, and insights to the Head of People Acquisition and relevant stakeholders.
Process Improvement & Talent Analytics
- Continuously evaluate and enhance recruitment processes to improve efficiency and candidate experience.
- Prepare and maintain talent dashboards to track recruitment KPIs (e.g., time-to-fill, cost-per-hire, candidate quality).
- Leverage data insights to refine hiring strategies and decision-making.
- Stay informed on industry trends, emerging recruitment technologies, and best practices.
Supervision & Team Development
- Mentor and guide intern recruiters, providing training and constructive feedback to enhance their skills.
- Conduct performance evaluations and support professional growth initiatives.
Market Research & Talent Mapping
- Conduct research on industry trends, competitor hiring activities, and talent availability.
- Develop and maintain talent pools and pipelines for critical roles.
- Utilize data-driven insights to inform strategic hiring decisions.
Collaboration & Additional Responsibilities
- Work closely with HR and hiring managers to align recruitment efforts with business goals.
- Ensure structured interview guides and assessment methods are consistently applied.
- Participate in HR initiatives, including job evaluation, restructuring, and employee engagement activities.
- Support employee wellness initiatives and personal professional development.
Key Requirements
- Grade 12 or equivalent (Essential)
- Degree in Human Resources or related field (Essential)
- 4+ years of recruitment experience, including Tech, BI, and Product hiring (Essential)
- Strong knowledge of employment legislation, recruitment best practices, and structured interviewing techniques
- Experience in designing creative sourcing and candidate pipeline strategies
- Proficiency in recruitment software, applicant tracking systems, and Microsoft Excel/BI tools
- Excellent stakeholder management and communication skills
- Strong analytical skills with experience in talent dashboards and recruitment metrics
Additional Skills
- Strong business acumen and problem-solving abilities
- High attention to detail and ability to manage multiple priorities
- Advanced facilitation and interviewing skills
- Excellent planning, organizing, and reporting capabilities
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
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What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
