Management Level
HEQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confi dent fi nancial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Role Summary
EQ Retirement Solutions are looking for a Pensions Administrator to join their operations department. The main purpose of the role is to Provide administration service to customers as per Service Level Agreement and is a great opportunity for candidates with strong administration skills and experience. You will be working with clients on a day-to-day basis, assisting and supporting them with highly confi dential and potentially complex queries regarding their pension administration.
Core Duties/Responsibilities
- The successful candidate will be responsible for the following:
- Provide administration service to customers as per Service Level Agreement
- Maintenance of up to data fi ling and records for department, checking the integrity of customer data
- Processing of a wide range of routine and non-routine documentation within defi ned procedures
- Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
- Drafting of non-standard correspondence in response to customer enquiries
- Inputs customer details and accesses customer information
- Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
- Identifi es and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Carry out projects and ad-hoc activities as determined by the Team Manager
The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.
Skills, Capabilities and Attributes
- The ideal candidate will have the below skills, capabilities and attributes essential or preferred.
- GCSE (or equivalent) Maths and English Grade C
- Strong numeracy and literacy skills
- Good written and communication skills
- Ability to develop working relationships
- Ability to work within laid down processes and procedures
- Basic financial awareness
- Previous experience in a financial/pensions environment is desirable
- Working to SLAs
- The desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- Computer literate with a willingness to learn a variety of systems
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development – Investment in LinkedIn Learning for all colleagues.
Equal Opportunity Statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Skills Required
- GCSE or equivalent Maths and English at Grade C
- Strong numeracy and literacy skills
- Good written and verbal communication skills
- Ability to develop effective working relationships
- Ability to work within established processes and procedures
- Basic financial awareness
- Previous experience in a financial or pensions environment
- Experience working to service level agreements
- Commitment to delivering exceptional customer service
- Proven record of quality and timely delivery
- Computer literacy and willingness to learn multiple systems
Equiniti Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equiniti and has not been reviewed or approved by Equiniti.
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Fair & Transparent Compensation — Company materials describe a formal pay framework and living‑wage commitments that provide clearer expectations on levels and ranges. Some mid‑to‑senior roles are characterized as competitively paid relative to market.
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Retirement Support — UK roles are advertised with strong pension matching and access to a long‑term incentive plan, while U.S. roles commonly include a 401(k) and retirement planning options. These elements add meaningful long‑term value beyond base pay.
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Leave & Time Off Breadth — UK packages promote generous annual leave alongside volunteer days, and U.S. accounts describe substantial PTO in some positions. Time‑off offerings are a recurring strength that bolsters total rewards.
Equiniti Insights
What We Do
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow. Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.
