Pension Risk Transfer (PRT) Customer Sucess Client Manager

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The PRT Client Manager (PRT CM) has overall accountability for day-to-day operational performance for their aligned client(s). The PRTCM manages the operations teams to deliver quality administrative services. Also, partnering with other support areas such as technology, customer care, etc. The PRT CM will be the main point of contact for the client on daily service delivery. They will support their Senior Client Manager/Client Leader in delivering best in class solutions for their client(s).

Responsibilities

• Utilizing expert knowledge of PRT/DB to interpret complex client requirements.

• Addressing questions related to unique situations, participant inquires, client escalations and requirements.

• Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation.

• Managing ad hoc client projects such as spins, freezes and acquisitions and also validating !CAT results.

• Partnering with Oversight & Excellence to reduce total cost to serve by identifying opportunities to reduce demand. Also driving efficiency and improving delivery quality.

• Communicating regularly with day-to-day client contact on delivery and projects. Acting as point of contact to groups such as Customer Care/Shared Services for client specific items.

• Supporting new Group Annuity Contracts/Deals from insurers.

Requirements

• Experience with Pension Risk Transfer or Insurer Processing/Administration for Annuitant and/or Deferred Populations.

• Able to Effectively communication and influencing skills on domain and technical matters, internally and externally.

• Have proven analytical abilities and attention to detail when working with complex data. Have ability to be solutions oriented to report data to stakeholders. Also having expert knowledge of DB and technical systems.

• Have advanced management and organizational skills with ability to adapt to change.

Education

• Bachelor’s degree (business context preferred) or equivalent work experience required

• 3+ years in DB and a variety of team experiences

• 3+ years of coaching and leveraging work through others

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.