Pendo Content Developer

Job Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Pendo Content Developer to be the driving force behind achieving Applied's goal to integrate modern, in-product help capabilities, within our software products, through the Pendo platform. Your strategic approach to creating in-app messages, walkthrough guides, tool tips, announcements, surveys, and other content will play a pivotal role in enhancing user experience, increasing product adoption, and driving customer success. You will work cross-functionally with Support, Product, UX (Design), Marketing, and Customer Experience (CX) teams to create engaging content and optimize user experiences.
What You'll Do

• Create quality, customer-facing content, with timely delivery, via Pendo
• Support effective Pendo guide QA and testing
• Assist in training other team members and stakeholders on how to effectively create and manage content and analytics within the Pendo system
• Establish and maintain relationships with external vendors and partners to support Pendo guide development and accuracy
• Stay updated with the latest trends, best practices, and competitor strategies in content development, and adopt these insights into their own work
• Maintain familiarity with Pendo's products, software, and tools to provide up-to-date and accurate content
• Act as a subject matter expert for Pendo content development, analytics, and capabilities
• Identify and recommend process improvements to internal stakeholders and managemen t
• Follow Applied's standards to ensure consistency in branding and tone of voice.
• Support overall effectiveness of all Pendo content
• Follow Applied's processes for requesting, designing, testing, and publishing Pendo content
• Develop and maintain a deep understanding of Applied's products, customers, and industry trends to inform content strategy
• Gain an understanding of customer resources such as Applied University, Knowledge Base, and resource hubs to comprehend how and when customers utilize them and thus how to leverage them in effective Pendo guides that enhance the user experience, increase product adoption, and drive customer success
• Performs other duties as assigned by immediate manager or management team

What You'll Need to Succeed
We're looking for someone who:

• Can work 100% remotely or from an Applied Systems office
• Has a Bachelors Degree or equivalent experience

Your experience should include some or all the following:

• 2+ years of Pendo content development
• 2+ years product marketing, customer success, or related roles
• Deep knowledge and understanding of Pendo Engage (prior experience necessary)
• Excellent writing and editing skills
• A strong attention to detail
• Video editing experience (Camtasia preferred)
• Experience working with cross-functional teams and managing multiple projects
• Strong analytical and problem-solving skills
• HTML, CSS and/or Javascript proficiency
• Jira and/or a content management system experience

Additionally, you may have:

• Experience with Pendo Adopt
• Experience in an agency/brokerage and/or experience with Applied Products
• The ability to write and understand French
• We proudly support and encourage people with military experience, as well as military spouses, to apply

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
For 40 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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