The Role
Develop and support Pega Smart Disputes applications for payment card dispute management. Responsibilities include production support, root-cause and defect analysis, regulatory and card-network rule implementation, performance optimization, integrations, deployments, and business enhancements. The role requires expertise in Pega case management and development, dispute and chargeback lifecycles, Visa, Mastercard, American Express, and Discover rules, troubleshooting tools, release management, and Agile delivery.
Summary Generated by Built In
About the Company
Ness is a Global leader in Digital transformation, we are a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. With 20+ years of specialization in product and platform engineering, we design, build, & integrate digital platforms and enterprise software that help organizations to engage with customers, differentiate their brands, and drive profitable growth for them. Our experienced designers, software engineers, data experts, and business consultants, partner with clients to develop roadmaps that identify ongoing opportunities to increase the value of their digital solutions and enterprise systems. The exciting work happens through 11 innovation hubs with 4000+ Nessians located across the globe.
Please visit our website www.ness.com and learn about our wonderful work.
Job Title – Pega Smart Dispute Developer
Role Summary:
Expertise in Pega Smart Disputes (Issuers) to support and enhance enterprise dispute management applications. The role involves production support, defect resolution, regulatory and card network rule implementation, performance optimization, and delivery of business enhancements while ensuring application stability, compliance, and operational excellence.
Required Skills
- Mandatory hands-on experience with Pega Smart Disputes (Issuers).
- Strong expertise in Pega PRPC / Pega Infinity, including:
- Case Management, Flow and Rule development, Data Pages, Integrations (REST/SOAP), Activities, Queue Processors & Job Schedulers, Agents, Service Level Agreements (SLAs), Security and Access Groups
- In-depth understanding of the payment card dispute and chargeback lifecycle, including:
- Transaction Dispute, Provisional Credit, Chargeback, Representment, Pre-Arbitration, Arbitration, Write-off and Recovery
- Strong knowledge of card network dispute rules, including:
- Visa Claims Resolution (VCR), Mastercard, American Express, Discover, Reason Codes, Compliance timelines and network mandates
- Experience in Pega troubleshooting and performance analysis, including:
- PegaRULES logs, ALERT logs, Predictive Diagnostic Cloud (PDC), Performance Analyzer (PAL/PLA), Tracer, Clipboard, DB Trace, SQL query analysis
- Experience providing production support with strong RCA and defect analysis capabilities.
- Experience in deployments using Pega Deployment Manager, RAP-based deployments, and release management.
- Experience working with ServiceNow, Jira, and Agile delivery methodologies.
- Strong understanding of Pega guardrails, best practices, and performance optimization.
- Pega CSSA (Certified Senior System Architect) certification is mandatory.
Domain Knowledge (Preferred)
- Banking or Financial Services
- Payments, Cards, or Transaction Dispute Management
Skills Required
- Hands-on experience with Pega Smart Disputes for issuers
- Expertise in Pega PRPC or Pega Infinity
- Experience with case management, flows, rules, data pages, integrations, activities, queue processors, job schedulers, agents, SLAs, security, and access groups
- Understanding of payment card dispute and chargeback lifecycle
- Knowledge of Visa Claims Resolution, Mastercard, American Express, Discover, reason codes, compliance timelines, and network mandates
- Experience with Pega troubleshooting and performance analysis tools
- Production support, root-cause analysis, and defect analysis experience
- Experience with Pega Deployment Manager, RAP-based deployments, and release management
- Experience with ServiceNow and Jira
- Understanding of Pega guardrails, best practices, and performance optimization
- Pega CSSA certification
- Banking or financial services experience
- Payments, cards, or transaction dispute management experience
Ness Digital Engineering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ness Digital Engineering and has not been reviewed or approved by Ness Digital Engineering.
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Healthcare Strength — Healthcare coverage is often positioned as comprehensive, with medical and dental described as strong in North America. Wellness programs are also emphasized as part of the core package.
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Flexible Benefits — Flexible or remote work options are frequently highlighted as part of the overall rewards experience. Learning and upskilling support is repeatedly framed as a meaningful benefit tied to the employee value proposition.
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Fair & Transparent Compensation — Pay is characterized as generally “okay to good,” with stronger packages appearing for certain senior roles and some U.S. positions. This suggests compensation can be market-aligned when role level and geography are favorable.
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The Company
What We Do
Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm offering digital advisory through scaled engineering services. Headquartered in New York, Ness serves our customers across 11 innovation hubs in the US, Eastern Europe, and India. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. For more information, visit www.ness.com
