Peer Program Assistant

What We Do:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community.

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.

Sante is seeking a Full-Time Peer Program Assistant (32hours). The Peer Program Assistant is a presence for the members to interact with and assists with the daily operations of the Center. You will be responsible for encouraging member participation in groups as well as engaging with members (socialization, gets games started, initiates activities or discussions, etc.). The Program Assistant assists members in peer-to-peer support discussion (in person or on telephone) with personal issues or in groups, assisting with linkages to services and activities and people.

Work Location: In-person, Germantown, MD

What You Will Do:

•  Is expected to work on site during core open hours, including time for pre and post hours 
•  Performs orientation for new members 
• Opens, closes and facilitates the daily operations of the center (Including, but not limited to cleaning up, doing dishes, wiping tables, cleaning, setting up snacks and drinks, creating the daily sign in sheets listing activities, recycling, organizing papers and books, etc…) 
•  Assists with monthly, quarterly, and annual reports 
• Enters new member data and attendance records 
• Creates correspondences, including requests for donations, etc
• Keeps track of and replenishes program supplies 
• Operates 4 line telephone system, which includes the “warm line,” to answer incoming calls to Center, according to departmental protocols 
• Monitors member usage of the telephone system. 
• Retrieves messages from voice mail and returns calls, logs them, and forwards to Director 
• Welcomes on-site visitors and members and directs them to the appropriate personnel or department 
• Gives potential members appropriate information packets (ie: SSWRC application, calendar, brochure, and any flyers of interest) 
• Tracks visitor data, including new membership applications 
• Tracks monthly, quarterly, and annual data of new visitors, visitor to member ratio, non-duplicated counts of individuals served in person and possibly, on phone, and other data as required 
• Performs other clerical duties as needed, such as filing, photocopying, and collating. (monthly petty cash, flyers for various events, calendars, etc) 
• Creates flyers for events, in MS Word and other programs if applicable and available 
• Facilitates support group membership meetings and activities 
• Coordinates with Director in scheduling activities, and developing new groups 
• Drives other members to nearby events 
• Check work e-mail according to agency protocol 
• Participate in and complete all required trainings 
• Other duties as assigned 

What Is Needed:

• This position requires the employee to become WRAP certified, and NAMI Connection Support Group Facilitator certified, within six (6) months of employment.
• High School Diploma or General Education Degree (GED) OR one to three months related experience and/or training OR equivalent combination of education and experience.
• Peer Recovery Specialist Certification (CPRS) OR willingness to be certified within a one (1) year of employment (Sante will pay for your certification if you do not have it at the time of hire)
• At least two (2) years in full recovery AND three (3) years of lived experience with mental illness, substance abuse, or a co-occurring disorder.
• While performing the duties of this job, the employee must have access to a vehicle to use for business purposes, which may include transporting consumers. The employee must possess a valid Driver’s License, proof of current automobile insurance and may not have more than two (2) points on their driving record. 

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What You’ll Get:

• Pay Rate: $20.00 to $22.00 per hour
• Schedule: Part Time and Full-time, 10:00am to 6:00pm
• Full-Time Benefits
  • Robust Retirement Plan – 403(b) with company match to support your future.
  • Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
  • Time to Recharge – Generous paid time off and sick leave. 
  • Celebrate You – Enjoy your birthday off every year!
  • Training & Growth – Ongoing development programs and career advancement opportunities.
  • Culture of Purpose – A welcoming, inclusive environment where you belong.
  • Employee Assistance Program – Confidential support for life's challenges.
  • Wellness Perks – Annual wellness initiatives and access to the Calm App.
  • Recognition & Rewards – Through our Awardco platform and referral program.
  • Exclusive Discounts – Enjoy deals through FunEx and more.
  • Life and AD&D insurance provided at no cost.
  • Short and long-term disability coverage.
  • Optional legal assistance and transferable life insurance.
  • Pet insurance for your furry family.
  • Ancillary plans like critical illness, accident, and hospital indemnity.
  • Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.

We understand that no candidate is perfectly qualified for any job, and we believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf