We’re seeking a thorough and tech-savvy Technical Support & Document Accessibility Remediator to join our growing team. This is a cross-functional role that blends customer support, technical writing, document editing, and accessibility expertise to help ensure our clients' digital content is inclusive and usable for all audiences.
In this role, you’ll support our clients by solving technical issues related to digital accessibility and remediating digital documents such as PDFs, Word files, and PowerPoints, to meet accessibility standards (e.g., WCAG, Section 508, Standard 5568). You’ll also be involved in creating user guides, installing the company’s software and guiding customers to use it.
This role is primarily work-from-home, with occasional visits to the office or customer sites as needed.
Responsibilities:- Remediate documents (PDF, Word, PowerPoints, Excel) to meet accessibility standards.
- Provide daily technical support to customers, addressing inquiries and resolving issues promptly and professionally.
- Develop clear and concise user guides and support documentation.
- Participate in onboarding new customers by guiding them through setup and training.
- Assist in the product QA process by identifying bugs, testing new features, and providing feedback.
- Must be a native Hebrew speaker, with fluency in English.
- Proficiency with Microsoft Office Suite (Word/Excel/PowerPoint).
- At least 1 -2 years of experience in technical writing.
- Strong attention to detail, organization, and communication skills.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Experience using or testing assistive technologies such as screen readers (preferred).
- Familiarity with WCAG, Section 508, Standard 5568 and PDF/UA standards (preferred).
- 2-3 years of experience in document remediation or digital accessibility (preferred).
- Familiar with Adobe Acrobat Pro (preferred).
- Academic or university degree.
- Students who have completed at least 2 years of university studies are also welcome to apply.
If you are hardworking and are looking for an opportunity to be a part of a growing SaaS a11y company, we encourage you to apply for this role! This is a full-time salaried position with a competitive benefits package, including medical insurance, unlimited vacations/FTO. Salary is commensurate with experience. Please submit your cover letter and resume in English for immediate consideration!
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.
Level Access Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Level Access and has not been reviewed or approved by Level Access.
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Leave & Time Off Breadth — Time off is described as flexible or unlimited with paid holidays, and flexible time off options are emphasized.
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Parental & Family Support — Paid parental leave is described as generous for maternity and paternity with eligibility after a tenure threshold, and fertility and childcare benefits are noted.
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Wellbeing & Lifestyle Benefits — Wellness support includes monthly fitness reimbursements and a continuing home‑office stipend for remote work.
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What We Do
Level Access is the market-leading provider of digital accessibility solutions. Our team has been at the forefront of accessibility innovation for more than 25 years, and we’ve supported thousands of organizations—from Fortune 500 companies to government agencies—to build and maintain digital experiences that work for all users. Our work is fueled by our belief that everyone, regardless of disability, deserves equal access to digital technology. We know that sustainable, effective digital accessibility requires a holistic approach. Our complete solution combines advanced technology and automation with expert services, equipping organizations with the full suite of tools and resources they need to eliminate barriers for users with disabilities.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
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