Role Summary
We are looking for a Platform Operations Engineer (L2), to provide operational support for enterprise infrastructure services, ensuring the availability, stability, and performance of cloud and on-premises platforms.
The role is responsible for incident resolution, service request fulfilment, infrastructure monitoring, operational maintenance, and execution of standard changes across enterprise infrastructure. The engineer will work closely with Platform Engineering (L3), vendors, and service owners to ensure reliable and efficient IT operations.
Key Responsibilities
- Provide Level 2 operational support for enterprise infrastructure platforms.
- Monitor infrastructure health and respond proactively to alerts and incidents.
- Troubleshoot and resolve infrastructure-related incidents within agreed SLAs.
- Execute standard operational activities and scheduled maintenance.
- Perform routine system health checks and operational validations.
- Support server patching, backup monitoring, and recovery validation.
- Perform basic virtual machine provisioning, decommissioning, and resource management.
- Coordinate with vendors and internal support teams for issue resolution.
- Escalate complex technical issues to L3 teams with appropriate diagnostics and documentation.
- Participate in Major Incident and Problem Management activities.
- Maintain operational documentation, knowledge articles, and runbooks.
Required Technical Skills
Candidate should possess L2 level administrative knowledge on the any of the 5 core skills mentioned below
Azure IaaS, OCI IaaS, File services,VMware, Windows operating system, Oracle Linux, Citrix, AVD, Backup services, Monitoring, Patching, MS-SQL, Oracle DBA, Data Center management
IT Service Management
- ServiceNow (or equivalent ITSM platform)
- Incident Management
- Change Management
- Service Request Fulfilment
Experience & Qualifications
- 3–6 years of experience in Infrastructure Operations or Platform Support.
- Experience supporting enterprise Windows Server environments.
- Experience supporting VMware infrastructure.
- Exposure to Azure or Oracle Cloud Infrastructure environments.
- Good understanding of ITIL processes and operational support practices.
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent communication and documentation skills.
- Ability to prioritize multiple incidents in a fast-paced environment.
- Customer-focused with a strong service mindset.
- Ability to work independently as well as collaboratively within global teams.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
Skills Required
- 4-8 years experience in Infrastructure Operations, Platform Support, Cloud Operations, or Enterprise IT Support
- Experience working within a shift-based or 24x5 support model with effective handover communication
- Hands-on experience with Microsoft Azure Infrastructure Services (VMs, Storage, Networking, Monitoring, Backup)
- Hands-on experience with Oracle Cloud Infrastructure (OCI) Compute, Storage, and Networking
- Experience with VMware vSphere, ESXi, vCenter and Dell EMC VxRail platforms
- Experience with Microsoft Hyper-V virtualization
- Windows Server administration (2016/2019/2022)
- Active Directory, DNS, Group Policy (GPO), and access management experience
- Experience with Citrix Virtual Apps and Desktops (CVAD) and Azure Virtual Desktop (AVD)
- Linux administration experience (Red Hat Enterprise Linux and Oracle Linux)
- Microsoft SQL Server operations and monitoring experience
- Oracle Database and Oracle E-Business Suite (EBS) support experience
- Experience with Commvault and Metallic backup solutions and backup/restore validation
- Familiarity with infrastructure monitoring and event management tools and alert analysis
- SSL/TLS certificate lifecycle management experience
- Experience using IT Service Management platforms (ServiceNow or equivalent) for incidents and changes
- Proven incident, change, and operational activity management in enterprise environments
- Strong analytical, problem-solving, communication, and stakeholder management skills; proficiency in written and spoken English
- Automation and scripting knowledge
- Exposure to hybrid cloud environments
- Experience with enterprise monitoring platforms
- Understanding of infrastructure security and compliance frameworks
- Experience working with global support teams
FLSmidth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FLSmidth and has not been reviewed or approved by FLSmidth.
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Healthcare Strength — Health coverage commonly includes medical, dental, vision, disability, life insurance, and an Employee Assistance Program. Feedback suggests these plans are perceived as comprehensive and a relative strong point.
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Leave & Time Off Breadth — Packages typically include PTO, about 10 paid holidays, and parental leave. Feedback suggests time-off offerings are viewed as solid and supportive of work-life balance.
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Retirement Support — A 401(k) with company matching is frequently available. Feedback suggests this is a valued component of the package in the U.S.
FLSmidth Insights
What We Do
FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. www.flsmidth.com/MissionZero Our operations span the globe and we are close to 11,000 employees, present in more than 60 countries. In 2022, FLSmidth generated revenue of DKK 21.8 billion. FLSmidth is listed on NASDAQ OMX Exchange Copenhagen. #technology #mining #cement #productivity #innovation #MissionZero Privacy policy - https://www.flsmidth.com/en-gb/privacy-policy
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