PCoE Specialist (L3) – MS SQL
PCoE Specialist (L3) – MS SQL
Role OverviewProvide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.
Key Responsibilities• Provide L3 technical expertise and escalation support for complex platform issues.
• Lead troubleshooting and root cause analysis for critical incidents.
• Govern platform standards, configurations, and best practices.
• Review and approve significant platform changes and releases.
• Collaborate with vendors and technology partners for issue resolution.
• Support security, compliance, and platform lifecycle initiatives.
• Mentor and provide technical guidance to L2 support engineers.
• Contribute to service improvement and platform optimization initiatives.
Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.
Required Skills & QualificationsStrong platform administration, governance, troubleshooting, and operational leadership experience.
Technical SkillsStrong expertise in:
• Microsoft SQL Server 2016/2019/2022
• Azure SQL Services
• Always On Availability Groups
• SQL Server Failover Clustering
• High Availability & Disaster Recovery Solutions
• T-SQL Development and Optimization
• Database Performance Monitoring and Tuning
• Backup and Recovery Architecture
• SQL Server Capacity Planning
• Database Migration and Upgrade Strategies
Hands-on experience with:
• Advanced SQL troubleshooting and RCA
• Query optimization and execution plan analysis
• HA/DR implementation and management
• Backup and recovery validation
• Database health assessments
• Microsoft support case management
8–12 years of relevant enterprise platform administration, engineering, and support experience.
CertificationsPreferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications.
Soft Skills• Leadership and ownership
• Mentoring and coaching
• Stakeholder management
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Automation and scripting
• Hybrid cloud experience
• Service improvement initiatives
• Vendor management experience
Monday to Friday – India & Europe Business Hours coverage, with on-call support for critical incidents as required.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
Skills Required
- Platform administration, governance, troubleshooting, and operational leadership experience
- Microsoft SQL Server 2016/2019/2022
- Azure SQL Services
- Always On Availability Groups
- SQL Server Failover Clustering
- High Availability & Disaster Recovery solutions
- T-SQL development and optimization
- Database performance monitoring and tuning
- Backup and recovery architecture and validation
- SQL Server capacity planning
- Database migration and upgrade strategies
- Advanced SQL troubleshooting and root cause analysis
- Query optimization and execution plan analysis
- Database health assessments
- Microsoft support case management
- 8-12 years enterprise platform administration, engineering, and support experience
- ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications
- Leadership, mentoring, stakeholder management, and strong communication skills
- Automation and scripting (nice-to-have)
- Hybrid cloud experience (nice-to-have)
- Service improvement initiatives and vendor management experience (nice-to-have)
FLSmidth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FLSmidth and has not been reviewed or approved by FLSmidth.
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Healthcare Strength — Health coverage commonly includes medical, dental, vision, disability, life insurance, and an Employee Assistance Program. Feedback suggests these plans are perceived as comprehensive and a relative strong point.
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Leave & Time Off Breadth — Packages typically include PTO, about 10 paid holidays, and parental leave. Feedback suggests time-off offerings are viewed as solid and supportive of work-life balance.
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Retirement Support — A 401(k) with company matching is frequently available. Feedback suggests this is a valued component of the package in the U.S.
FLSmidth Insights
What We Do
FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. www.flsmidth.com/MissionZero Our operations span the globe and we are close to 11,000 employees, present in more than 60 countries. In 2022, FLSmidth generated revenue of DKK 21.8 billion. FLSmidth is listed on NASDAQ OMX Exchange Copenhagen. #technology #mining #cement #productivity #innovation #MissionZero Privacy policy - https://www.flsmidth.com/en-gb/privacy-policy
