JOB DESCRIPTION:
- Process and manage online customer orders, ensuring accuracy, availability, pricing, shipping requirements, and delivery expectations.
- Validate customer account information, payment terms, and order details prior to fulfillment.
- Investigate and resolve order exceptions, including backorders, inventory shortages, pricing discrepancies, shipping issues, and website-related concerns.
- Partner with customers, branch locations, vendors, distribution centers, and internal teams to facilitate timely order fulfillment and provide order status updates.
- Review and support ExFlow billing, pricing, and quantity variances, coordinating with Parts and Accounts Payable teams to resolve exceptions.
- Contribute to reporting, special projects, cross-training initiatives, and process improvement efforts that enhance operational efficiency and customer satisfaction.
RECOMMENDED QUALIFICATIONS:
- High School Diploma or equivalent required.
- Minimum 2–3 years of experience in an administrative support role.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and business systems, with experience in ERP, order management, or e-commerce platforms preferred.
- Strong communication, problem-solving, and organizational skills, with the ability to prioritize work, adapt to changing priorities, and collaborate effectively across teams.
- Detail-oriented with strong analytical and data entry skills, committed to accuracy, quality, and delivering excellent customer service.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
Skills Required
- High school diploma or equivalent
- Minimum 2-3 years of administrative support experience
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint
- Experience with ERP, order management, or e-commerce platforms
- Strong communication, problem-solving, organizational, prioritization, and collaboration skills
- Strong attention to detail, analytical ability, data entry accuracy, and customer service orientation
What We Do
Foley, Incorporated is the exclusive Caterpillar Equipment dealer serving eastern Pennsylvania, New Jersey, Staten Island, northern Delaware and Bermuda. We offer full-service industry solutions with our earth moving, power systems, marine, rental store and on-highway divisions. Our employees, combined with the world class manufacturing of Fortune 500 powerhouse, Caterpillar, is the reason Foley had remained one of the premier dealerships in our industry for over 60 years. Foley, Incorporated has been a Cat equipment dealer since 1957, spanning three generations of the Foley Family. Jamie Foley is CEO and Ryan Foley is President. Kim Foley is Chairman of the Board. Our dealership provides sales, parts, service and support for Caterpillar in the following industries: Heavy Construction Equipment, Diesel Engines, Power Generation, Marine and Commercial/Industrial Engines. In addition, we have a bumper to bumper On-Highway Truck service shop. Our Vision: We create customer experiences that create customers for life. Our Mission: We respond to our customers with innovative solutions to help them build and power our future. Our Values: We will adhere to our values in everything we do... Trust Communication Relationships Excellence Astonishment Our Critical Success Factors: The things the organization needs to go right in order for us to achieve our Vision and Mission. Change the Culture Customer Experience Grow the Business Leverage Technology
