JOB SUMMARY
Under the direction of the PCAN Program Manager and Florida Hospital East Director of Case management, the PCAN Navigator will outreach, educate, and facilitate the enrollment of uninsured patients into PCAN "medical homes." In addition, the PCAN Navigator will perform administrative and casework duties in interviewing applicants to determine eligibility for program assistance and link community residents with appropriate service agencies as needed.
PRIMARY FUNCTIONS
- Provide outreach/education to patients, families, caregivers, social workers/case managers, etc. in designated zip code areas to include Florida Hospital East and Health Fairs.
- Interview potential clients and determine their eligibility for participation according to program guidelines.
- Exercise independent judgement in making eligibility determination, determining financial status, screening for other resources, and overall suitability of applicant program. Will also complete necessary paperwork/online application for eligible clients into Medicaid and Medicare programs.
- Ensure regular/timely follow-up with clients to determine outcomes of enrollment process.
- Solve routine problems, answer questions, and respond to inquiries in a timely manner.
- Attend and actively participate in regularly scheduled workgroups, including but not limited to, PCAN Case Management, school nurse meetings, etc.
- Compile files, maintain logs, and assist with scheduling appointments as necessary.
- Prepare monthly reports outlining program statistics (number of clients served, number of health screenings provided, etc.).
- Other responsibilities as assigned
EDUCATION AND EXPERIENCE
- Associates Degree from an accredited institution of higher learning
- Two (2) years of experience in social, health, or public services, or an equivalent combination of relevant education, training, and experience
KNOWLEDGE, SKILLS, AND ABILITIES
- Computer competency
- Knowledge of word processing and spreadsheet applications
- Ability to work well with people
ADDITIONAL QUALIFICATIONS
- Bilingual a plus
RELATIONSHIP REPORTING
- Reports to the PCAN Program Manager and Florida Hospital East Director of Case Management
PHYSICAL REQUIREMENTS
- Ability to stand, walk, or view a computer screen for extended periods of time
- Ability to use hands and fingers to handle or feel
- Ability to reach with hands or arms
- Ability to perform repetitive hand and wrist motions for extended periods of time
- Ability to effectively talk and listen to patients
- Ability to work independently and off-site
Skills Required
- Associates Degree from an accredited institution of higher learning
- Two years of experience in social, health, or public services (or equivalent combination)
- Computer competency
- Knowledge of word processing applications (e.g., Microsoft Word)
- Knowledge of spreadsheet applications (e.g., Microsoft Excel)
- Ability to interview clients and determine program eligibility
- Ability to complete necessary paperwork/online applications for Medicaid and Medicare
- Ability to work independently and off-site
- Ability to stand, walk, use hands, and perform repetitive motions for extended periods
- Ability to effectively talk and listen to patients and work well with people
- Bilingual
What We Do
True Health, a private, non-profit 501 (c)(3) community health center, has been serving low-income, uninsured, underinsured, and underserved populations in Central Florida since 1977. We operate ten service delivery locations within Orange,Seminole and Volusia Counties, which includes ten neighborhood health centers and two mobile units. True Health was awarded Medical Home accreditation status in October 2012 through the Accreditation Association for Ambulatory Health Care (AAAHC). We are dedicated to providing high quality, comprehensive primary medical, dental, and behavioral health care at a reasonable cost to patients of all ages. As a Federally Qualified Health Center, we offer a sliding fee scale to those that are uninsured, we accept Medicare and Medicaid, and over 25 major health and HMO insurance plans. Annually we proudly serve over 40,000 unduplicated patients with over 101,000 encounters. Services include adult and pediatric family practice, obstetrics and gynecology, dentistry, podiatry, pharmacy, laboratory, and X-ray services.
