PC Support Technician

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a PC Support Technician to join our Joint Base Lewis-McChord, WA team.

• Must be a US Citizen 
• Non-remote (relocation incentive available)

The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Joint Base Lewis-McChord. The PC Support Technician will provide various computer hardware and software services to end users ensuring the seamless operation of our government IT systems.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
• Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.
• Install, set up or relocate, configure, troubleshoot, and support PC/server hardware and software.
• Install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
• Install and configure network interfaces and Internet connections
• Diagnose network cable and configuration problems.
• Installs and maintains specialized software, including performing setup functions.
• Coordinate support with the local Network Enterprise Center.
• Services support tickets for Training Management Directorate (TMD) users.
• Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
• Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• US Citizen
• Must have or be able to obtain and maintain a Tier 3 Secret Security Clearance (willing to sponsor the right candidate).
• IAT Level I Certification (CompTIA A+ CE equivalent or higher).
• Windows workstation systems administration training.
• Have and maintain CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.

Preferred:

• Tier 3 Secret Security Clearance
• IAT Level II Certification (CompTIA Security+ CE equivalent or higher).
• Associate's Degree or High School Diploma with two (2+) years of Tech School training in an Information Technology related field.
• Problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Additional Information

This opportunity is contingent upon successful award and contract negotiation which is currently in process.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.