About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Eurpean elegance with uniquely Argentine twist. Set in the exclusive Recoleta neighbourhood, Four Seasons is a combination of an early-20th-century mansion and a contemporary high-rise, offering the best of modern comfort with European-style glamour. Meet up with colleagues and friends over cocktails at Pony Line and dry-aged steaks at Elena, or enjoy a local tradition – Sunday barbecue – in our secret garden.La persona a cargo de la posición de telefonía será responsable de gestionar las comunicaciones internas y externas del hotel, capturar oportunidades de venta y coordinar/derivar reservas de habitaciones, restaurante, bar, spa y room service, garantizando una experiencia excepcional desde el primer contacto.
RESPONSABILIDADES:
- Atender y gestionar llamadas internas y externas con profesionalismo, manteniendo una comunicación cálida, profesional y personalizada.
- Gestionar mensajes, wake-up calls y comunicaciones internas (uso de teams, mail, etc)
- Brindar información general del hotel sobre servicios y horarios.
- Captar ventas y gestionar reservas restaurantes y bar.
- Procesar órdenes de Room Service con conocimiento completo de menús y bebidas. Realizar recomendaciones según preferencias y restricciones alimentarias. Detectar oportunidades de up-selling.
- Dar soporte al equipo de Reservas.
- Coordinar requerimientos de Housekeeping
- Responder ante situaciones de emergencia según protocolo de sseguridad.
- Asistir a Front Desk y Conserjería en tareas administrativas.
REQUISITOS:
- Estudios terciarios y/o universitarios afines a la industria.
- Experiencia previa en posiciones similares.
- Habilidades comerciales (deseable).
- Excelente dominio de inglés tanto oral como escrito.
- Disponibilidad horaria para trabajar días y horarios rotativos.
- Organización, trabajo en equipo y actitud positiva.
El/la candidato/a deberá contar con la documentación necesaria para trabajar en el país.
Skills Required
- Tertiary or university studies related to the hospitality industry
- Previous experience in similar positions
- Excellent spoken and written English
- Availability to work rotating days and shifts
- Required documentation to work legally in the country
- Commercial skills
- Organization, teamwork, and positive attitude
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
