We are recruiting for a motivated PBX Operator to join our team!
We are here for life’s journey.
Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.
Department
PBX
Job Summary
Under general supervision, provides fluent bilingual Spanish/English call answering and call routing for high volume internal and external callers by operating a computer-based directory system. Performs frequent overhead paging and digital/text paging. Performs initial alert to the cardiac arrest team, utilizing multi- paging systems, overhead paging, zip it paging, and RAVE messages. Initiates notification of Proper Disaster Communication procedures to key hospital personnel. Performs all emergency procedure call downs. Initiates and monitors emergency elevator operations, fire alarm panels, and other related equipment while maintaining a polite, professional and pleasant demeanor while speaking. Must be able to make critical life-safety decisions based on caller related information and perform emergency procedures immediately in a busy 24x7 environment, possesses the ability to remain alert for long shifts and have mental and emotional strength necessary to deal with stressful situations for a long period of time.
Qualifications
Essential Functions:
- Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate. (20%)
- Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%)
- Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
- Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%)
- Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%)
Education:
- High School Diploma or GED Required
Work Experience:
- 1-3 years Two years customer service or healthcare experience Required
Licenses:
Knowledge, Skills and Abilities:
- Familiar with a variety of healthcare concepts, practices, and procedures.
- Fluent bilingual Spanish/English
- Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
- Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
- Knowledge of Commercial Insurance referral and authorization process is preferred.
- Ability to perform basic math.
- Able to type 40wpm.
- Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
Shift
Varies (United States of America)
Work Type
Regular
Salary
$21.82 - $29.53 / hr
Benefits
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Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
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Free RTD EcoPass (public transportation)
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On-site employee fitness center and wellness classes
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Childcare discount programs & exclusive perks on large brands, travel, and more
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Tuition reimbursement & assistance
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Education & development opportunities including career pathways and coaching
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Professional clinical advancement program & shared governance
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Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
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National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
Our Values
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Respect
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Belonging
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Accountability
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Transparency
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion
Applicants will be considered until the position is filled.
What We Do
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 547-bed acute care medical center, Denver’s 911 emergency medical response system, 9 family health centers, 19 school-based health centers, the Rocky Mountain Poison and Drug Center, Public Health Institute at Denver Health and The Denver Health Foundation.
As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an equal opportunity employer of all individuals, including women, minorities, protected veterans and individuals with disabilities.”
Visit the Denver Health CAREER CENTER: http://www.denverhealth.org/about-us/career-center
