BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
Job Description:
- The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
- Respond to incoming inquiries, telephone and/or written, from customers .
- Assists in training others, cross training and/or developing process knowledge.
- Candidate should be available to work between 8 AM - 7 PM Central Time.
Competencies and Skills:
- Extensive prior Tier 1 support experience required
- Fluent in English
- Deductive reasoning, analytical, and problem-solving skills
- Excellent written and verbal communication skills, ability to present complex data/credit issues to management
- Focus on client and service mindset with a commitment to a high level of customer service
- Ability to observe the need for changes/improvements in the processes
- Ability to communicate clearly and concisely at all levels of the business
- Must work with the highest level of trust, integrity, honesty and confidentiality
- Ability to manage workload independently
Functional / Technical:
- Good Computer Proficiency
- Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
- Ability to learn new applications/software systems effectively and efficiently
Work Experience:
- High School diploma or GED
- Minimum 1 year of customer service experience, helpdesk highly preferred
- Experience troubleshooting processing issues
SR.IT Recruiter
Namratha Gandavarapu
317-210-8733
Skills Required
- Extensive prior Tier 1 support experience
- Fluent in English
- Deductive reasoning, analytical, and problem-solving skills
- Excellent written and verbal communication skills; present complex issues to management
- Client/service mindset with commitment to high level of customer service
- Ability to identify process changes and improvements
- Ability to communicate clearly and concisely at all levels of the business
- High level of trust, integrity, honesty, and confidentiality
- Ability to manage workload independently
- Good computer proficiency
- Experience with Microsoft Office suite (Word, Excel, PowerPoint) including advanced Excel skills
- Ability to learn new applications/software systems effectively
- High School diploma or GED
- Minimum 1 year of customer service experience
- Helpdesk experience
- Experience troubleshooting processing issues
BCforward Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BCforward and has not been reviewed or approved by BCforward.
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Flexible Benefits — Eligible U.S. employees may access major medical with HSA, dental, vision, life insurance, disability coverage, and a 401(k), indicating a broad core menu. Official materials and postings outline this lineup even though pricing specifics are not publicly listed.
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Leave & Time Off Breadth — Some roles reference a structured PTO policy starting around 10 days with increases after longer tenure, signaling a defined leave framework for eligible employees.
BCforward Insights
What We Do
BCforward is a global talent and technology solutions partner that helps organizations accelerate outcomes through people, platforms, and expertise. Founded in 1998, the company provides IT consulting and workforce fulfillment services to enterprise and public sector clients across various industries, including financial services, healthcare, government, and life sciences, focusing on digital transformation and strategic staffing solutions.
