We are looking for a Payroll Supervisor to join our team! This position is responsible for all day-to-day aspects of the payroll department including serving as the first escalation point for clients, payroll specialists, payroll support positions, and other internal departments.

You will be responsible for ensuring the processing and delivery of client’s payroll is accurate and timely, supervising Payroll Specialists on a day-to-day basis to ensure adherence to policies and procedures, and assisting the Payroll Support team with inquiries, client issues, requests, and training questions.

The Role. . .

• Effectively resolve escalations and queries from team members and other internal departments.
• Build and maintain effective relationships with clients, vendors, and employees.
• Highlight and escalate to Payroll Director matters which may affect department processes and needs including recommendations for improvement.
• Prism experience desired.
• Respond to direct client queries and take appropriate action.
• Ensure payroll specialists adhere to all processing procedures and company policies.
• Maintain knowledge of current federal, state, and local legislation.
• Assist with ensuring department coverage including planned and unplanned absences.
• Support and promote the company culture and department wellbeing.
• Serve as first level technical support for payroll software, electronic onboarding, and timekeeping systems.
• Recruit, hire, train and coach team members.
• Perform annual and periodic evaluations for assigned team members based on KPI results and company values.
• Monitor and order payroll department supplies, delivery, and machinery needs.

The Ideal Candidate. . .

• Demonstrate drive and adaptability including the ability to adapt to a fast paced, high-volume environment
• People Management Skills - including performance management, employee development and hiring
• Training and Coaching - a genuine desire to empower and equip the team with the technical and inter-personal skills needed to provide a great client experience
• Leadership Skills – Exhibit professionalism, approachability, leading by example, and fairness
• Time Management – Organized with great attention to detail
• Excellent communication skills with all levels of the organization
• Strong Payroll and Benefits Legislation knowledge
• Problem Solving using an analytical approach based on facts and metrics