The Role
Supports scheduled and off-cycle payroll processing for assigned clients. Enters payroll changes, calculates payroll, validates data, generates control totals, and resolves discrepancies. Responds to client inquiries through email, phone, and case systems while maintaining accurate records and confidentiality. Collaborates with HR, Finance, Operations, and Payroll Supervisors on issue resolution and special projects. Manages an assigned book of business and maintains client relationships while meeting compliance requirements and processing deadlines.
Summary Generated by Built In
Vensure Employer Solutions — Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.
Position Summary
• The Payroll Specialist helps support our payroll function for our growing client base. This position will be responsible for all payroll-related processing activities.
Compensation
• $21.00 - $24.50 Hourly
Essential Duties and Responsibilities
• Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
• Import or manually enter payroll changes (payroll hours, employee updates, earnings, deductions, and tax overrides, etc.).
• Calculate payroll and confirm accurate entry of client-provided payroll data through generating control totals for import files and through manual review.
• Respond timely and accurately to all client inquiries via email, case systems, and phone.
• Partner with Payroll Supervisors on special projects to support clients.
• Manage and support an assigned book of business.
Marginal Functions
• Build, maintain, and promote relationships with team members, peers across disciplines, and other company team members to ensure effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
• Demonstrates effective time management, maintains accurate records, and ensures all payroll tasks are completed in accordance with established schedules and compliance requirements.
• Ability to multi-task while maintaining a high level of accuracy and strong attention to detail.
• Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels.
• Intermediate to advanced proficiency in Microsoft Office applications, including Excel (formulas, pivot tables, data validation) and Outlook (email management, scheduling).
• Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine appropriate solutions quickly and confidently.
• Demonstrated ability to exercise good judgment when evaluating situations, identifying problems, and determining appropriate courses of action.
• Proven ability to partner with cross-functional departments—including HR, Finance, and Operations—to resolve payroll-related issues and ensure accurate, compliant processing.
Education & Experience
• High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• Minimum of one year’s experience in Customer Service.
• At least one year of payroll experience is preferred but not required.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
Required Licenses and/or Certifications
• None required.
Physical, Mental, & Communication Demands
• Physical Demands:
• Sedentary work: remains seated for extended periods, often at a desk or computer.
• Manual dexterity: frequent use of hands and fingers to operate a computer keyboard, mouse, printer, mail machines, and other office equipment.
• Mobility: occasionally moves about the office to attend meetings, retrieve files, or collaborate with team members.
• Visual acuity: frequently reads detailed numerical data, spreadsheets, and system interfaces requiring close visual attention and accuracy, primarily on a computer screen and occasionally in printed materials.
• Lifting & carrying: occasional lifting, carrying, loading of office supplies (typically less than 15 lbs.).
• Mental Demands:
• Attention to detail: reviews, verifies, and enters payroll hours, deductions, earnings, and tax adjustments with precision to ensure error-free payroll runs.
• Problem-solving: interprets payroll data, identifies discrepancies, calculates adjustments, and determines appropriate corrective actions.
• Multitasking: manage multiple tasks and projects simultaneously, often under tight deadlines.
• Task prioritization: manages an assigned book of business, balances recurring tasks with urgent client needs, and organizes workflow to ensure timely processing.
• Adaptability: adjusts quickly to changing client requirements, system updates, or unexpected payroll issues.
• Confidentiality and discretion: handles sensitive employee information, compensation data, and tax details in compliance with privacy and security standards.
• Concentration: maintains focus during repetitive or detailed tasks such as manual data entry, auditing, or reconciliation.
• Stress management: handles stressful situations calmly and effectively, especially when dealing with client concerns.
• Communication Demands:
• Interpersonal skills: strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors. Maintains positive, professional relationships with assigned clients, ensuring their payroll needs are met and concerns are addressed promptly.
• Cultural sensitivity: communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Conflict resolution: handles escalations or client frustrations with patience, clarity, and a solutions-oriented approach.
• Active listening: gathers necessary information from clients to resolve payroll discrepancies or understand requested changes.
• Written communication: drafts accurate and timely responses via email and case management systems; documents issues and resolutions clearly.
• Verbal communication: provides clear communication when interacting with internal departments and escalating issues. Responds to client inquiries by phone, explains payroll processes, and provides guidance on payroll-related questions.
Environmental Conditions
• Works in a professional, climate-controlled office environment with consistent lighting, temperature, and noise levels.
• Role is computer-intensive, requiring extended periods of sitting, frequent use of monitors and standard office equipment, and sustained visual focus while reviewing detailed payroll data.
• Involves regular interaction with clients and internal teams through email, phone, and virtual platforms, as well as handling confidential employee information in accordance with strict privacy and security standards.
Disclaimer
• This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise. Employment remains "at will."
• This position is eligible for the following benefits
#SolvoHRGlobal
#LI-PROMOTED
#LI-Onsite
Skills Required
- Minimum of one year of customer service experience
- High school diploma or equivalent combination of experience, skills, education, certifications, or job training
- At least one year of payroll experience
- Intermediate to advanced proficiency with Microsoft Office applications, including Excel formulas, pivot tables, data validation, and Outlook
- Proficiency with Microsoft Office software, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint
- Strong verbal and written communication, collaboration, time management, analytical thinking, problem-solving, and attention to detail
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The Company
What We Do
Distro is an AI-powered platform designed to enhance the efficiency and productivity of distributor sales teams. By automating manual recruiting and sales tasks, the company helps teams move faster, reduce costs, and improve hiring outcomes. Their technology focuses on optimizing counter and inside sales operations, providing tools that assist recruitment and sales processes while maintaining human oversight in final decision-making.
