Payroll Services, Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

This role is required to manage end to end payroll services/processing, employer’s tax returns and pension reporting and contributions for Hong Kong and Macau offices.
The incumbent is also required to manage vendors to ensure service delivery and all required processes are compliance with company sourcing standard.

Payroll Processing Coordination & Operational Execution

• Coordinate payroll activities from data collection through vendor processing to final checks and approvals, ensuring adherence to agreed calendars and cut-offs.
• Prepare and validate payroll inputs, supporting schedules, and employee movement checks (joiners/leavers/changes) with appropriate documentation.
• Manage and resolve routine and moderately complex payroll exceptions (e.g., adjustments, off-cycle payments, reversals, backpay, leavers), escalating high-risk cases as needed.
• Prepare payroll reports and reconciliations (gross-to-net checks, variance analysis, headcount/movement checks) and support payroll-related month-end activities where applicable.

Process Standardisation & Automation Support

• Identify opportunities to streamline activities, reduce manual work, and improve accuracy through standardisation and automation.
• Support implementation of approved automation/digital tools to enhance validation efficiency and exception detection.
• Assist with testing and implementation activities for payroll-impacting changes (policy, system, vendor process changes), ensuring documentation is updated.
• Maintain process documentation in line with operational requirements.

HRIS/Payroll Interface Monitoring & Data Quality Coordination

• Monitor Workday-to-vendor interface outputs and cut-off adherence; follow up on data/interface issues with HRIS and relevant stakeholders.
• Coordinate upstream validations with HR/HRIS/Finance to reduce downstream corrections (compensation, allowances, benefits, hire/termination changes).
• Track recurring issues and support corrective and preventive actions, including maintaining issue logs and status updates.

Vendor Coordination & Service Monitoring

• Coordinate day-to-day delivery with the payroll vendor to ensure timelines, deliverables, and quality standards are met.
• Track SLA performance, log operational issues, and support preparation of service review materials and action trackers.
• Ensure vendor deliverables align with agreed procedures and data privacy requirements.

Compliance Support, Control Execution & Audit Documentation

• Execute defined payroll controls (segregation of duties, approval validations, evidence retention, access control follow-ups where required).
• Maintain audit-ready documentation for payroll processing, reconciliations, approvals, and exception handling.
• Support internal/external audits by preparing evidence documents and responding to information requests within agreed timelines.

Tax, MPF/Pension & Statutory Reporting Operations

• Prepare and coordinate statutory deliverables (e.g., employer tax filings) to support timely submission.
• Liaise with tax consultants for specific cases (including mobile staff matters) and track deliverables to completion.
• Execute MPF/pension reporting and contribution processes accurately (joiners/leavers, contribution changes).

Banking, Disbursement & Reconciliation Support

• Prepare payroll disbursement activities and manage payment rejections per procedures.
• Provide weekly e-bank statements and supporting explanations to Finance for reconciliation and control checks.
• Support special cases requiring funding arrangement coordination or GL/cost centre reclassification with clear supporting documentation.

Projects and Additional Support

• Support payroll transformation initiatives, system enhancements, and cross-functional projects as assigned.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.