Jobs at AIA Group Limited

Performs general accounting activities, including ledger maintenance, account reconciliations, financial statement preparation, transaction analysis, budgeting and forecasting, statutory reporting, variance analysis, and accounting project documentation.

Source and manage investment deals, including client expansion, relationship maintenance, pipeline development, due diligence, feasibility studies, internal assessment, contract negotiation, product filing, and fundraising communications. The role ensures deal processes meet internal and regulatory requirements and requires financial analysis, regulatory knowledge, negotiation, planning, and coordination with internal and external stakeholders.

Leads AIA’s sustainable investment strategy, operating model, oversight, data governance, reporting, stewardship, and sustainability integration across business units and asset management companies. The role tracks sustainability performance, embeds sustainability factors into investment mandates and decision-making, safeguards disclosure accuracy, coordinates regulatory and industry submissions, and supports governance forums. It partners with senior investment, sustainability, risk, compliance, audit, and board stakeholders while representing AIA Investment in external forums.

Maximize sales of AIA products and services through an agency network. Manage existing or named accounts, develop sales and distribution plans, administer geographic agency programs, and achieve individual and team quotas aligned with business objectives.

Leads enterprise data and application solutions, including cloud data platforms, ETL/ELT pipelines, data warehouses, reporting, analytics, and Power BI. Develops ASP.NET, .NET Core, Angular, C#, and SQL Server applications, RESTful APIs, integrations, and middleware. Partners with Finance and stakeholders on transformation, IFRS, regulatory reporting, and automation initiatives. Oversees project delivery, technical reviews, vendors, risks, governance, security, scalability, and production support.

Designs, deploys, automates, and maintains hybrid cloud and on-premises infrastructure. Builds CI/CD pipelines, implements infrastructure as code, manages cloud platforms, and supports GitOps, containerization, and orchestration. Ensures reliability, scalability, disaster recovery, security, compliance, and cost optimization through monitoring and proactive performance improvements. Provides advanced incident support, troubleshoots complex infrastructure issues, documents operational procedures, and collaborates with engineering, security, data, product, and business teams.

Evaluates telesales representatives’ call quality against established criteria, handles inbound customer calls, prepares QA reports, conducts calibration sessions and satisfaction surveys, identifies training needs, provides performance feedback, and recommends improvements while complying with company policies and sales regulations.

Executes software testing plans and cases, documents and escalates defects, supports retesting, conducts UAT and deployment testing, handles production inquiries, triages incidents, performs system health checks, and supports User Access Management processes.

Assesses and improves telesales call quality against established criteria, handles inbound customer inquiries, prepares QA reports, conducts calibration sessions and satisfaction surveys, and provides feedback and training recommendations to Tele Assist Representatives. Ensures compliance with company policies and sales regulations while supporting performance and customer service objectives.

Supports internal communications across intranet, newsletters, TV halls, and executive messages; assists with planning and documenting company events; conducts data research for business planning; and transforms text-based communications into visual content such as card news, images, and short-form videos.

Leads Windows cloud platform operations across AIA business units, primarily on Microsoft Azure. Responsibilities include 24/7 service management, incident resolution, root-cause analysis, platform design advisory, workload modernization, governance, security controls, automation, configuration management, observability, performance tuning, and technical leadership.

Leads the Redemption and Custodian Unit, overseeing mortgage redemptions, loan discharges, custody and records management, regulatory CCRIS reporting, customer service, compliance, and team development. Ensures accurate and timely processing, safeguards loan and security documents, resolves complaints, manages stakeholders, supports audits, and improves operational processes, controls, SOPs, and digital transformation initiatives.

Lead the delivery, administration, operation, security, and continuous improvement of enterprise DevOps tools and automation. Manage platform governance, subscriptions, licensing, budgets, access, compliance, incidents, changes, releases, vendors, and stakeholder relationships. Monitor service quality, resolve complex issues, perform root-cause analysis, standardize practices, and provide technical guidance while driving operational excellence and automation improvements.

Leads enterprise Identity and Access Management operations across infrastructure platforms. Oversees access provisioning, privileged access, access reviews, governance, audit remediation, incident response, and compliance. Drives IAM process standardization, automation, documentation, and service improvements while advising business units and coordinating with infrastructure, security, application, audit, and vendor teams. Provides team leadership, escalation support, root cause analysis, and operational oversight across Windows, Linux, AS400, databases, network devices, and Microsoft Entra ID.

The role involves supporting risk and compliance systems, managing change requests, providing user training, and ensuring effective governance.

Lead development and deployment of AI/ML solutions across marketing, distribution, claims, fraud detection and operations. Partner with cross-functional teams in Asia to drive analytics projects, manage a team of data scientists, identify actionable insights, automate processes to improve STP, and translate results into business recommendations and presentations.

Drives insurance sales through banking partnerships by meeting business targets, coaching branch sales staff, managing bank relationships, communicating sales programs, supporting applications, delivering product and sales training, and ensuring regulatory and compliance adherence. The role also supports strategic initiatives and coordinates internal and external stakeholders.

Maximizes sales of AIA products and services through an agency network. Manages existing or named accounts, develops and administers geographic sales and distribution plans, and supports achievement of individual, team, and business quotas.

Drive business development by translating company strategy into team goals and action plans, monitoring execution, coaching and motivating marketing teams, organizing management meetings, supporting organizational development and training systems, managing performance, and promoting compliance policies and risk reviews.

Develops agency recruitment value propositions, talent sourcing strategies, pipeline frameworks, funnel analytics, selection standards, and capability tools. The role improves candidate conversion, recruitment quality, early-stage agent productivity, and retention through data-driven recommendations, cross-functional collaboration, and agile initiatives. It operates as a subject matter expert, leading strategic recruitment improvements without direct people management.