Jobs at AIA Group Limited

Reviews and underwrites life insurance applications within delegated authority and service standards. Handles complex cases, re-underwriting, health disclosures, complaints, appeals, and retrospective reviews. Provides technical guidance to colleagues and distribution teams, supports underwriting training, identifies process improvements, and contributes to customer onboarding and cross-functional initiatives.

Supports business underwriting for group insurance by pricing employee benefits products, assessing risk, monitoring portfolio profitability, developing products, analyzing experience, and managing reinsurance reporting and treaties. Collaborates with senior management, finance, actuarial, group office, intermediaries, reinsurers, industry associations, and regulators to support strategic and financial objectives.

Leads high-volume, end-to-end recruitment for contractor and permanent roles across Asia. Manages sourcing, screening, offers, onboarding, contractor extensions, conversions, offboarding, vendor performance, HRIS records, workforce analytics, and governance. Partners with hiring managers, HR, Finance, Procurement, Legal, IT, and staffing vendors to optimize hiring speed, quality, cost, compliance, and contractor lifecycle processes.

Participate in a selective leadership development programme involving cross-functional rotations, enterprise projects, structured problem solving, and senior stakeholder engagement. Analyze complex business challenges, develop scalable recommendations, collaborate across teams, and present insights to leadership. Complete leadership development modules, mentoring, and coaching while demonstrating continuous growth and delivering business outcomes in assigned roles.

Perform general accounting activities, including ledger maintenance and reconciliation, transaction recording and analysis, financial reporting, statutory account preparation, budgeting and variance analysis. Assist with accounting project documentation while ensuring accuracy, completeness, compliance with accounting standards, group policies, and statutory requirements.

Supports digital solution initiatives through stakeholder requirements gathering, business process documentation, UAT planning, project governance, production support, user training, knowledge management, and platform administration. The role resolves system issues, identifies process improvements, manages user enquiries, supports post-implementation activities, and performs data transformation and panel listing uploads while collaborating across business and technology teams.

Lead Group-level digital engineering strategy and capability building across cloud, APIs, platform, DevSecOps, SRE and AI/MLOps. Establish reusable architectures, IaC, CI/CD, observability and deployment playbooks; partner with stakeholders to operationalise secure, compliant, scalable, and measurable engineering outcomes across markets.

The Associate General Counsel will oversee legal functions, provide strategic legal advice, manage regulatory risks, lead teams, and drive business initiatives in a regulated environment while mentoring junior legal staff.

Participate in a selective leadership development program involving cross-functional rotations, enterprise projects, structured problem-solving, and senior stakeholder presentations. Participants analyze complex business challenges, develop scalable recommendations, collaborate across diverse teams, and build strategic, commercial, and leadership capabilities through mentoring, coaching, and continuous feedback.

Lead agency digital transformation and innovation initiatives, including digital strategy, platform adoption, agent analytics, AI-enabled solutions, and technology partnerships. Coordinate business, IT, and external stakeholders to gather requirements, conduct user acceptance testing, manage project delivery, mitigate risks, and improve agent engagement and productivity. Develop agent data foundations and behavioral analytics to support data-driven decisions, while driving training, promotional, and adoption programs across the agency.

Leads AIA Re’s life reinsurance pricing, underwriting, transaction execution, Bermuda office operations, governance, regulatory coordination, risk management, and stakeholder engagement. Manages the local team, oversees service providers and operational resilience, supports Board and committee activities, and serves as a key contact with the Bermuda Monetary Authority. Requires extensive actuarial, life reinsurance, capital management, regulatory, and legal entity governance expertise.

Develops and deploys scalable AI and machine learning models, prepares data for predictive modeling, creates data modeling tools, communicates insights, and promotes data-driven decision-making to improve business performance.

Provides high-level administrative and operational support to the CEO, managing complex schedules, travel, communications, meetings, events, reports, presentations, and confidential information. Coordinates Board and executive leadership activities, prepares briefing materials, manages stakeholder relationships, and supports smooth CEO Office operations. Requires strong organisation, discretion, communication, judgement, stakeholder management, and advanced Microsoft Office skills.

Adjudicate individual medical insurance claims, verify coverage and eligibility, review medical documentation, process guarantee letters, resolve customer inquiries, and escalate questionable claims. Ensure confidentiality, compliance, timely processing, and adherence to authority limits. Identify process improvements and manage healthcare services for policyholders while working rotating shifts and meeting operational requirements.

Leads strategic alliance and sponsorship initiatives supporting brand, distribution, and business objectives. Identifies partnership opportunities, conducts commercial assessments, negotiates contracts, manages rights and governance, establishes performance KPIs, oversees budgets, and drives integrated activation across marketing, digital, customer, agency, and partner channels. Provides strategic counsel to senior management, represents AIA with external stakeholders, and leads cross-functional teams and agencies to deliver partnership outcomes.

Manages corporate account sales, revenue targets, partner relationships, new business development, renewals, and after-sales activities. Identifies opportunities, closes sales, coordinates account handoffs, evaluates rates and benefits, and collaborates with internal stakeholders. The role also coaches Corporate Accounts Officers, monitors activity metrics, supports customer satisfaction, and represents the MediCard brand with integrity.

Leads FP&A activities including budgeting, forecasting, management reporting, financial modeling, scenario analysis, and month-end reporting. Partners with investment and front-office teams and senior leadership to provide actionable financial insights. Manages Anaplan planning processes, develops dashboards, analyzes performance, and drives finance transformation through automation, AI-enabled analytics, and process improvements.

Leads financial control and regulatory reporting for AIA Investment Management, ensuring accurate, compliant reporting and robust governance. Oversees MAS submissions, capital and liquidity reporting, audits, internal controls, accounting assessments, issue remediation, and regulatory engagements. Drives process improvement, automation, digitalisation, and reporting system enhancements while partnering with Finance, Risk, Compliance, Audit, regulators, and senior stakeholders.

Develop and execute high-net-worth brokerage strategies to grow sales and market share. Build relationships with international brokers and banks, manage partner service levels and case submissions, deliver product and sales training, support product rollouts, monitor market competition, manage campaign budgets, and achieve sales and activity targets.

Plans and manages workforce capacity, scheduling, forecasting, real-time operations, reporting, and performance insights for a health insurance contact centre. Partners with operational leaders to optimize staffing, service levels, customer outcomes, and employee experience across contact centre and administration functions. Uses Genesys Cloud WFM and data-driven methodologies to support short-, medium-, and long-term resource planning and continuous improvement.