Jobs at AIA Group Limited

Drive retention and new sales among unassigned customers by proactively contacting prospects, assessing needs, recommending insurance products, converting leads, preventing lapses, maintaining product knowledge, building relationships, and preparing performance reports to meet team targets.

Provides outpatient nursing care in HMO clinics, including vital signs, emergency first aid, medication administration, physician assistance, patient triage, approvals, diagnostic tests, discharge instructions, documentation, and follow-up coordination. Performs ECG, treadmill stress testing, audiometry, and spirometry; sterilizes instruments and manages patient records, results, and clinic workflows.

Supports headquarters general services, including security, communications, corporate vehicles, office environment, employee support programs, assets, supplies, purchasing, expense settlement, and workplace services. Coordinates employee requests, operational data and documentation, vendors, service quality, costs, and contract performance. Contributes to process improvements and efficient workplace operations while supporting employee satisfaction.

Supports underwriting automation and system enhancement initiatives through business analysis, requirements gathering, functional specifications, UAT/SIT testing, defect investigation, production support, and post-deployment validation. Partners with business stakeholders, IT teams, and vendors to improve Straight Through Processing, electronic submissions, underwriting applications, and digital capabilities. Also supports audit activities and regulatory compliance while coordinating issue resolution and system transformation initiatives.

The Clinic Nurse provides patient care, assists doctors during procedures, monitors patient safety, and manages medical records and inventory of supplies.

The Clinic Nurse provides quality care, assists patients and doctors, administers medical services, and maintains patient records.

Perform imaging procedures including X-ray, Ultrasound, and Mammography, maintain equipment, and manage patient records and reports.

Creates engaging learning experiences for diverse audiences using instructional design, UX design, content design, educational technology, adult learning principles, and data analysis. Develops instructional materials, scripts, prototypes, assessments, and learning media; conducts usability testing and pilots; trains facilitators; manages content libraries and taxonomies; analyzes learner and course performance; and tracks project timelines, status, risks, and outcomes.

Plans and executes internal audit engagements, evaluates internal controls, identifies risks and process improvements, and prepares audit reports and recommendations for management and governance committees. Coordinates external and regulatory audits, monitors project budgets and timelines, applies data analytics tools to audit testing, manages investigations and special reviews, and supports continuous improvement of audit methodologies and standards.

Supports digital platform and AI solution implementation, including requirements coordination, UAT, testing, issue resolution, release readiness, and change adoption. Manages customer, distribution, and internal communications across digital channels, supports customer experience surveys and Voice of Customer reporting, and coordinates vendors, budgets, contracts, payments, and governance activities. Works cross-functionally with Technology, Legal, Compliance, Marketing, Product, Operations, and Distribution teams.

Leads governance, regulatory compliance, risk oversight, audit coordination, contract governance, stakeholder engagement, reporting, and continuous improvement for the Corporate Solutions Division. The role develops governance frameworks, translates regulatory requirements into business actions, monitors controls and remediation, coordinates audits and regulatory submissions, supports contractual compliance, and presents risk and compliance insights to senior management.

Supports security governance through regulatory compliance, technology audits, assurance activities, internal control assessments, issue remediation tracking, and audit readiness. Coordinates regulatory engagements, inspections, evidence collection, walkthroughs, and stakeholder responses. Maintains governance registers, metrics, dashboards, and management reporting while contributing to process improvements and workflow automation. Partners with Technology, Risk Management, Compliance, Internal Audit, and Group teams to identify control gaps, manage issues, and ensure consistent regulatory and assurance outcomes.

Conduct outbound telemarketing calls to partner-provided leads, understand customer needs, recommend suitable insurance products, and convert leads into sales. Meet individual and team sales targets while maintaining regulatory compliance and call-quality standards. The role requires prior outbound call center or telemarketing experience in the financial industry, strong communication skills, and at least an O Level education. BCP, PGI, and HI certifications are beneficial but not mandatory.

Leads the agency proposition and experience strategy, driving scalable productivity growth, activation campaigns, agent performance, and MDRT achievement. Uses agent and leader insights to guide leadership decisions, strengthen recruitment, and improve engagement and retention. Develops differentiated end-to-end experiences, recognition programs, communications, and initiatives that promote a high-performing agency culture.

Provides medical expertise for underwriting, claims resolution, customer inquiries, and healthcare services. Guides product, underwriting, and claims teams; develops healthcare programs; manages provider steerage, claim savings, and provider discounts; collaborates with medical and wellness suppliers; and may oversee rehabilitation assessments, plans, and related services.

Support customer marketing strategies, campaigns, and personalized offers that drive insurance cross-selling, upselling, repeat purchases, and loyalty. Analyze customer segments, channel performance, and agency feedback to develop effective tactics. Collaborate with distribution teams, understand insurance products and supporting systems, and operate using Agile methods.

Supports actuarial work for group life, group medical, and pension businesses. Responsibilities include rate studies, budget projections, claims analysis, product financials, market research, segmentation, reinsurance tasks, pension quotations, financial assessments, and automation of analytical tools.

Provide direct outpatient nursing care and support to patients and physicians in MediCard clinics: take vitals, administer basic treatments, perform ECGs, assist during exams and minor procedures, manage lab/diagnostic requests and approvals, educate patients on medications and follow-ups, maintain infection control and instrument sterilization, handle scheduling, recordkeeping, and monthly clinic reporting.

Maximize sales of AIA products and services through non-conventional intermediary channels. Build long-term relationships with decision-makers, create demand by aligning products with client needs, develop and administer sales and distribution programs, and manage named accounts or support broader account teams to achieve quotas and business objectives.

Provide timely, accurate customer support across phone, email, face-to-face, and written channels. Resolve enquiries, identify customer needs, deliver tailored solutions, and support retention and growth. Collaborate with internal and external stakeholders, meet service standards, maintain operational procedures, and contribute to continuous improvement and training resources.