Jobs at AIA Group Limited

Provide after-sales policy administrative support, implement and review quality assurance programs, perform broker due diligence and license management, assist team leader in operations and staff coaching, liaise with internal stakeholders, and drive process improvement and compliance activities.

Support agency recruitment and licensing operations: process agent contracting and IA license registration, verify documentation, release agent codes, handle internal and agency enquiries, and maintain accurate licensing records. Assist with renewals and follow due-diligence procedures and governance to ensure timely, accurate administration of agent lifecycle.

Plan, execute and document software quality assurance and testing activities. Create and maintain test plans, test scripts and test data (valid/invalid), collaborate with users on UAT, verify system flow, ensure issues are resolved, and contribute to QA policies, standards and procedures.

Lead strategic planning and BI for sales/PD functions: analyze gaps/opportunities, set and allocate sales targets, enhance SBA Datamart and PD data, build Power BI dashboards, support PRM tool enhancements with vendors, and produce regular performance reports and data quality monitoring to drive business initiatives.

Deliver small IT projects (≤6 months) or support large projects (>12 months). Create and execute project plans, assign resources, manage scope, enforce methodologies and QA, review deliverables, track/report status, hours and expenses, analyze profitability and budget, mitigate risk, maintain documentation, and liaise with remote stakeholders to meet timelines and business objectives.

Lead design, development, and implementation of eLearning solutions. Manage end-to-end projects, coach and upskill team members, ensure quality and compliance, evaluate learning tech, track performance, and manage vendors to align learning with business objectives.

Serve as a dual-hatted Transformation Partner and domain SME for analytics and AI growth: translate strategy into deliverables, lead end-to-end execution, prioritize and commercialize AI use cases, coordinate cross-functional teams, track KPIs, drive adoption and change management, and influence senior stakeholders to deliver measurable business and customer outcomes.

Develop and maintain accurate agency reports and dashboards, translate stakeholder needs into BI solutions, ensure data quality, support ad-hoc analysis, and lead process transformation and automation projects to improve operational efficiency.

Lead strategy and execution for Group Insurance partner portfolio, owning partner relationships, pricing, risk assessment, claims experience, tender commitments, compliance frameworks, and team leadership to improve member outcomes and drive long-term commercial value.

Manage end-to-end agent code lifecycle and ensure data integrity, compliance, and timely service. Lead PD governance, complaint management, business continuity, SOP development, and risk reporting. Act as SME for digital transformation, drive process improvements and automation, support UAT and system implementations, and liaise with stakeholders and auditors to resolve issues and strengthen controls.

负责制定与优化团险理赔规则与制度，建立理赔风险自查与反欺诈体系，深度分析重大疑难案件，参与新产品理赔规则制定，建立理赔培训与案例库，培养理赔专业队伍，确保理赔合规与风险可控。

Lead day-to-day production operations for enterprise applications, data platforms, and hybrid (on‑prem + Azure) infrastructure. Provide technical leadership, manage incidents and problems, own complex escalations, drive root-cause analysis, and mentor/people-manage L2/L3 support engineers to ensure reliability and operational excellence.

Lead employee relations governance by designing policies, handling complex ER cases (investigations, performance management, disputes, arbitration), advising on executive appointment processes, driving compliance with labor laws and financial regulations, building risk mitigation and compliance culture, and enabling HRBPs and managers through training. Also responsible for party-building planning and executive-level party work execution.

Lead and grow AIA product sales via bank partners to meet quotas. Build and maintain relationships with bank decision-makers, create demand by matching products to client needs, develop and administer bancassurance sales and distribution programs, and manage named or partnered accounts within assigned geographies or product sets.

Provide a full range of legal advice and services to AIA, represent the company to customers, suppliers, competitors and government agencies, identify legal solutions for business issues, assess litigation advisability, and support business-aligned tasks and process improvements.

Support monthly profitability reviews and prepare management materials for Corporate Solutions. Design and enhance portfolio monitoring tools, reconcile Group Medical claims with Group Finance, assist pricing and risk assessments (underwriting, experience studies, repricing, product development), review underwriting guidelines, promote best-practice sharing across LBUs, and perform other duties assigned to support CS business growth.

As a Case Manager in Group Claims at AIA, you will manage a portfolio of claims, resolve disputes, and ensure timely outcomes while communicating effectively with customers.

Support actuarial modelling and Master Prophet product integrations, improve code efficiency, produce data-driven insights and dashboards, document processes, prepare reports, and collaborate with stakeholders to automate workflows.

Manage end-to-end recruitment: source, screen, interview, prepare offers, and onboard candidates. Post ads, track requisitions, maintain recruitment records and reports, and liaise with employment agencies as needed.

Manage full-cycle recruitment: post job ads, source, screen, interview, prepare offers, and coordinate onboarding. Track requisitions and maintain recruitment records. Engage employment agencies as needed to fill roles.