The Role
Job Description Summary
Support the development and continuous improvement of payroll processes, principles, and guidelines by coordinating data analysis and evaluation to enable effective implementation and ongoing maintenance of in-scope services.
Job Description
Key Requirements:
- Support the team in translating Payroll strategic objectives into operational execution and measurable outcomes.
- Reconcile payroll data across systems, identify discrepancies, document findings, and maintain control and audit processes.
- Provide guidance and practical support to implement payroll processes and standards across services, operations, and continuous improvement; deliver consulting and training to customers and users.
- Manage standard payroll service requests by answering questions, resolving issues when possible, and coordinating with next-level support or subject-matter experts for complex cases.
- Track and monitor service requests and troubleshooting activities; analyze error messages and user inquiries to determine root causes and next steps.
- Support the evaluation of payroll services and processes in scope, including performance, compliance, and improvement opportunities.
- Contribute to payroll services projects at country or business unit level, supporting planning, execution, and delivery.
Essential Requirements:
- 3-4 years proven experience in Payroll, HR, Rewards or similar
- Working knowledge with Payroll or SAP Systems – ADP is highly preferred, but not mandatory.
- University degree
Desirable requirements:
- Customer focused solutions, Proactive thinking and Problem solving
- Proficiency in Excel
Skills Desired
Administrative Support, Administrative Support, adverse event reporting, Business Coordination, Collaboration, Communication, Curiosity, Customer Care, Data Analysis, Data Privacy, Dossier Preparation, Employee Experience, Employee Onboarding, Event Documentation, Global Sample Distribution, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Payroll, HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Payroll Management {+ 6 more}Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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The Company
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
