Payroll Services Analyst I

Job Track Description:
•    Requires formal education and relevant expertise in a professional, sales, or technical area.
•    Performs technical-based activities.
•    Contributes to and manages projects.
•    Uses deductive reasoning to solve problems and make recommendations.
•    Interfaces with and influences key stakeholders.
•    Leverages previous knowledge and expertise to achieve results.
•    Ability to complete self-guided work.
•    College or university degree required or equivalent work experience, providing exposure to fundamental theories and concepts.
 

General Profile
•    Performs routine assignments.
•    Develops skills by performing structured work assignments.
•    Uses existing procedures to solve routine or standard problems.
•    Receives instruction, guidance, and direction from others.
 

Functional Knowledge
•    Requires a conceptual understanding of theories, practices, and procedures.
 

Business Expertise
•    Applies general knowledge of business developed through education or previous experience.
 

Impact
•    Has a limited impact on own work team.
•    Follows standardized procedures and practices to achieve objectives and meet deadlines.
 

Leadership
•    No supervisory responsibilities.
•    Responsible for developing technical contributions.
 

Problem Solving
•    Uses existing procedures to solve standard problems.
•    Examines information and standard practices to make judgments.
 

Interpersonal Skills
•    Clearly and effectively exchanges information and ideas.
•    Makes inquiries and checks for understanding.
 

Responsibility Statements
•    Administer end-to-end payroll processing for regular, bi-weekly, monthly, special, and off-cycle payrolls, ensuring accuracy and adherence to client, contractual, and statutory requirements.
•    Maintain and process employee payroll data for new hires, terminations, personnel changes, employee time, earnings, deductions, taxes, savings, and other payroll-related transactions.
•    Process payroll exceptions and adjustments, including overpayments, balance adjustments, W-2C corrections, manual checks, and other payroll corrections.
•    Validate, audit, and reconcile payroll data received from internal systems and third-party vendors, ensuring data integrity and timely resolution of discrepancies.
•    Conduct peer-check audits and quality reviews of payroll and data files submitted to third-party vendors, identifying and correcting errors prior to processing.
•    Analyze payroll tax information, including multi-state payroll tax data where applicable, and perform calculations and balance adjustments to support accurate payroll and statutory reporting.
•    Reconcile payroll processes, general ledger accounts, third-party files, banking files, reports, and supporting documentation, investigating variances and making appropriate corrections to ensure payroll meets established guidelines.
•    Prepare, validate, and submit final payroll reports, banking files, and third-party reports, including uploading payroll files to designated payroll systems and repositories.
•    Manage Tier 2 payroll inquiries, cases, and correspondence from employees and clients, providing timely and accurate resolution within established Service Level Agreements and escalating complex matters when necessary.
•    Complete required payroll activities, including wage verifications, subpoenas, overpayment correspondence, employee separation and End of Service documentation, and other payroll-related transactions.
•    Maintain accurate payroll records, reports, logs, trackers, and audit documentation, ensuring confidentiality, data integrity, and compliance with applicable policies and procedures.
•    Investigate payroll discrepancies and processing issues, analyze root causes, identify appropriate solutions, and implement corrective actions using sound technical knowledge and judgment.
•    Collaborate effectively with clients, employees, internal payroll teams, HR, Finance, and third-party vendors to resolve issues and support seamless payroll delivery.
•    Provide training, cross-training, knowledge sharing, and operational support to team members, including workload coverage during periods of increased demand or absence.
•    Participate in special projects, system enhancements, process improvements, and other initiatives that support operational efficiency and service quality.
•    Maintain current knowledge of payroll processes, systems, client requirements, statutory obligations, and company policies, adapting effectively to changes in processes and business requirements.
•    Demonstrate ownership, accountability, initiative, and a commitment to quality, proactively addressing issues and completing required activities without waiting for direction.
 

Qualifications & Experience
•    First Degree (BSc) in Accounting, Finance, Business Administration, Human Resources, or a related field.
•    Two (2) years of payroll or accounting experience is preferred but not required.
•    Strong analytical, problem-solving, and organizational skills.
•    Excellent attention to detail and communication skills.
•    Ability to work effectively independently and as part of a team.
•    Adaptable to changing processes, priorities, and business requirements.
•    Demonstrates initiative, accountability, and sound judgment.
•    Willingness and availability to work weekends and overtime when required.
 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.