Payroll Implementation Specialist

Who You Are

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Does driving process improvements excite you? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Payroll Implementation Specialist at Justworks owns bringing new clients onboard our payroll platform and ensuring all payroll history is fully entered and balanced. 

As a Payroll Implementation Specialist you will work closely with our Customer Support Team, the Tax Team, Engineering as well as our customers to gather the necessary information needed to accurately and efficiently enter payroll history and ensure a clean and smooth transition onto the Justworks Payroll platform. You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. 

Your Success ProfileWhat You Will Work On

• Fully review client information for completeness in advance of bringing them onboard
• Setup Justworks Payroll clients in our online payroll system ensuring appropriate earnings, deductions, taxes are set up accurately
• Load prior payroll history and balance back to previously filed tax returns to ensure accuracy
• Provide exceptional communication and follow-up with clients and internal teams throughout the implementation process, keeping all up to date on the status of the project
• When needed, perform parallel payroll processes to identify out of balances
• Troubleshoot and resolve payroll and tax out of balances in advance of the clients going live in our system
• Work within predetermined onboarding SLA’s, depending on client size and complexity
• Escalate potential issues early so as to resolve without affecting the implementation timeline
• Contribute to the improvement of the payroll implementation process and how we can more efficiently meet the needs of our customers
• Continuously document and update the implementation process to ensure a consistent workflow
• Perform other duties as needed or assigned

Qualifications

• Minimum 2-3 years of Payroll Implementation experience working for a prior payroll provider
• Comfort handling challenging situations; ability to be empathetic, compassionate, responsive and resourceful
• Strong research and analytical skills required to navigate the different ways our clients do their payroll 
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload

How You Will Do Your Work

As a Payroll Implementation Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

The base wage range for this position based in our New York City Office is targeted $36.06 per hour to $39.67 per hour