At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
The Opportunity: Contribute To The Growth Of Your Career.
- Respond accurately, promptly, and effectively to all forms of associate and former associate communication, including phone calls, emails, and service desk tickets.
- Resolve difficult and sensitive issues in an objective and timely manner, using problem solving and negotiation skills
- Multitask in a fast-paced environment while receiving a high volume of inbound/outbound calls but still providing excellent customer service
- Assist with the processing of adjustments to weekly payroll for stores, home office and distribution center associates. Review to ensure accuracy and completeness. Support stores, DC’s, and 300+ home office payroll administrators with questions and concerns with associate pay.
- Assist with adjusting associate data for paid time off, shift differential hours, union payments, bonus, credit union contributions, etc.
- Assist with the processing of inbound files for 401k, shift differentials, new stores, benefits and DC incentive pay.
- Create and maintain spreadsheets
- Special projects/duties as assigned
Who We Are Looking For: You.
- 6 months to 1 year prior office or payroll experience preferred
- Workday experience preferred
- Ability to provide quality customer service to a variety of contacts, via verbal and written communication
- Good decision-making skills (i.e. ability to decide based on a mixture of analysis, experience, and judgment); ability to escalate issues in a timely manner
- Good attention to detail (i.e. inquiring, reviewing, auditing, and entering data on a PC)
- Strong analytical and problem-solving skills
- Solid organizational and follow through skills
- Ability to work well in a high-volume production environment as part of a team
- Ability to Multitask and time management skills
- Excel experience needed
- ADP experience a plus
Address:
770 Cochituate RdLocation:
USA Home Office Framingham MA 770 Cochituate RdSkills Required
- 6 months to 1 year prior office or payroll experience
- Workday experience
- Excel experience
- ADP experience
- Ability to provide quality customer service (verbal and written)
- Good decision-making skills
- Attention to detail (reviewing, auditing, and entering data)
- Strong analytical and problem-solving skills
- Solid organizational and follow-through skills
- Ability to work in a high-volume production environment as part of a team
- Multitasking and time management skills
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
