Payroll Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.

What you will have an opportunity to do:

The Payroll Coordinator is responsible for the accurate and timely processing of payroll for all hotel employees, ensuring compliance with federal, state, and local labor laws, as well as company policies. This role works closely with Human Resources and department managers to maintain accurate time and attendance records, resolve payroll discrepancies, and support employees with pay-related inquiries.

Key Responsibilities

• Process bi-weekly payroll for all hotel staff, including hourly, tipped, salaried, and seasonal employees
• Review and verify timekeeping records from the time and attendance system, ensuring accuracy of hours worked, overtime, tips, and gratuities
• Ensure compliance with wage and hour laws, including minimum wage, tip credit regulations, and overtime rules specific to the hospitality industry
• Calculate and process tip pooling, service charges, and gratuity distributions in accordance with property policy and legal requirements
• Reconcile payroll reports and resolve discrepancies with department managers and HR
• Prepare and distribute payroll reports for management, including labor cost analysis by department
• Respond to employee inquiries regarding pay, deductions, and timekeeping issues
• Maintain accurate and confidential payroll records in compliance with company retention policies
• Assist with year-end payroll processes, including W-2 preparation and audits
• Stay current on changes to payroll tax laws and hospitality-specific wage regulations
• Support internal and external audits related to payroll and labor costs

Qualifications

Required:

• High school diploma or equivalent required
• 2+ years of payroll processing experience, preferably in hospitality, hotel, or multi-location environment
• Working knowledge of federal and state wage and hour laws, including tip credit and service charge regulations
• Proficiency with payroll/HRIS systems (e.g., ADP, Paycom, UKG/Kronos, Paylocity)
• Strong Excel skills and general computer proficiency
• High attention to detail and strong organizational skills
• Ability to handle confidential information with discretion

Preferred:

• Associate's or Bachelor's degree in Accounting, Finance, Human Resources, or related field
• Experience with hotel-specific systems (e.g., time and attendance integrated with PMS)
• Experience in a union or multi-property environment

Core Competencies

• Accuracy and attention to detail
• Time management and ability to meet strict deadlines
• Strong verbal and written communication
• Problem-solving and discrepancy resolution
• Customer service orientation (internal employee support)
• Discretion and confidentiality

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.