Payroll Administrator

Note: This is a remote opportunity.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

As our Payroll Administrator, you will be at the forefront of managing payroll processes and delivering outstanding service to our valued clients. You will serve as their main point of contact for all payroll inquiries, ensuring that payroll processing is accurate and punctual, while also addressing any concerns or issues they may have. Building and maintaining positive relationships with clients will be a key aspect of your role.
Responsibilities

Payroll Processing, Auditing, & Reporting

• Compile and review client payroll data, encompassing tax updates, deductions, retroactive adjustments, and time entry modifications.
• Maintain and scrutinize employee-level information to ensure accuracy and completeness.
• Uphold adherence to garnishment and support orders, encompassing federal, state, and local tax withholding regulations.
• Ensure compliance with established payroll policies and procedures.
• Generate and distribute invoices, GL reports, and regulatory and client-specific documentation.
• Ensure alignment with benefits plans, labor laws, and payroll tax regulations.
• Support year-end payroll activities and participate in additional projects as required.
• Collaborate with Finance and other departments and locations to resolve payroll-related issues.
• Continuously assess and propose enhancements to payroll processes.
• Contribute to the documentation of payroll policies and procedures.
• Assist in the development of new tools and resources for payroll administration.
• Provide training to team members on payroll policies, processes, and procedures as needed.

Payroll Client Relationship Management

• Serve as the key contact for client payroll managers and supervisors.
• Commit to excellent customer experience and achieve client experience targets.
• Address payroll complaints, resolve problems and communicate effectively.
• Demonstrate appreciation for customers and build long-term customer relationships.

Payroll Platform Super User Support

• Serve as an expert in payroll functionality, capabilities, rules, and regulations.
• Troubleshoot, train, educate, and support client employee payroll (helpline escalation and supervisor engaged), including client payroll administration, managers, and supervisors.

This Role is a Good Fit if You Have:

• An associate degree in accounting, business administration, human resources, finance, or a related field, preferred
• 3+ years of experience in payroll administration, with a preference for multi-state payroll processing in a client-facing capacity
• Knowledge of payroll processes, encompassing payroll calculations, tax withholdings, wage deductions, and familiarity with timekeeping systems
• A solid grasp of payroll laws, regulations, and compliance requirements
• Previous exposure to payroll processing platforms, particularly HRIS (Human Resources Information Systems), preferably UKG Ready
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with PEO or HR Shared Services would be highly advantageous
• A customer-service focused mindset - we are in the business of caring for people who care for people

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal

The compensation range for this role is $26-$27/hour. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, depth and years of experience, certifications, and specific location.

Join us in reshaping the future of HR services!