Jobs at Procare HR

Lead software implementation and customer onboarding projects for single- and multi-community deployments. Partner with customers, internal teams, and vendors to coordinate projects, deliver training, support change management and user adoption, and ensure successful go-live and long-term customer success. Travel up to 20% for on-site onboarding, training, and go-live activities.

Owns post-implementation relationships for an assigned customer portfolio. Responsibilities include driving product adoption, providing training and strategic guidance, monitoring account health, identifying retention and growth opportunities, coordinating issue resolution and renewals, collecting feedback, maintaining customer records, and improving customer success processes. The role is fully remote with 20% travel.

Implements and configures UKG Ready HCM time and labor management solutions for clients. Owns full lifecycle builds, develops customized configurations, supports time clocks, mobile punch, geofencing, and integrations, and advises clients on compliance with FLSA, state overtime rules, and complex scheduling requirements. The consultant partners with clients to deliver high-quality implementations and client satisfaction.

Implement UKG Ready payroll systems end to end, configure and troubleshoot payroll functionality, and own audit and parallel payroll processes before go-live. Consult directly with clients, validate payroll accuracy, investigate discrepancies, document requirements, manage implementation timelines, and communicate findings to technical and non-technical stakeholders.

Serve as the primary advisor for senior living clients, translating resident engagement data into actionable recommendations. Coach life enrichment and executive teams, identify isolation and move-out risks, improve family and leadership visibility, develop interest-based programming pipelines, and deliver ROI reviews. Support clients with UKG Ready and HR operations while managing accounts, data, services, and ongoing client relationships.

Manage delegated customer tasks through first-time resolution while supporting client engagement, answering inquiries, managing escalations, improving processes, and maintaining strong customer relationships. The role helps care providers feel supported and confident in their partnership with Procare HR. Responsibilities include customer management and reporting using HRIS and CRM platforms, as well as task tracking and communication through Microsoft Office tools.

Current Procare HR team members can apply to transfer to a new role. A recruiter will follow up shortly after application submission.

This application is for candidates referred by Procare HR team members, allowing them to connect with recruiters shortly.

Serve as the primary client contact managing accounts from onboarding through optimization. Troubleshoot HRIS, payroll, and compliance (including UKG Ready), collaborate internally, and drive client satisfaction and retention.