The Role
In this role, you will manage complex payment flows, ensure timely payouts, and improve operational processes while mentoring associates and collaborating across teams.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As our Payouts Senior Associate, you will serve as a key expert within the Payouts team, ensuring operational excellence, resolving complex issues, and supporting critical merchant rollouts. You will work closely with internal and external stakeholders to identify and implement improvements in the payouts process, contribute to risk mitigation, and help drive automation initiatives. You’ll also provide mentorship and technical support to associates, helping build the team's expertise and effectiveness.
What will I be doing?
- Own complex payment flows and handle high-priority transactional issues, acting as the first point of escalation for associates.
- Ensure timely and accurate processing of high-value or high-risk payouts, especially during merchant go-lives or high-impact events.
- Work with Treasury, Compliance, and providers to troubleshoot and resolve issues quickly.
- Support the team leader in maintaining robust control frameworks by performing reconciliations, validating exception reports, and proactively identifying gaps.
- Contribute to SOX compliance efforts by maintaining process documentation and supporting audit requests.
- Collaborate with Product, Engineering, and IT teams to test, validate, and roll out automation improvements.
- Analyze transactional data to identify inefficiencies and propose enhancements to reduce manual workloads and improve SLA adherence.
- Coordinate with Sales Ops, Customer Support, and Commercial teams to ensure smooth merchant onboarding and ongoing payout operations.
- Support onboarding of new associates through coaching and maintain internal documentation to strengthen operational continuity.
- Build strong provider relationships to drive issue resolution, align on strategic goals, and implement operational enhancements.
- Regularly review provider performance and identify opportunities for improvement in cost, SLA, and operational efficiency.
What skills do I need?
- 3+ years of experience in payments, finance operations, treasury, or a related function
- Deep understanding of transactional processes, payment rails, and reconciliation principles
- Strong analytical mindset, with proficiency in Excel/Google Sheets
- Basic knowledge of SQL or reporting tools
- Comfortable working cross-functionally and coordinating across multiple time zones
- Detail-oriented, calm under pressure, and solution-focused
- Familiarity with regulatory compliance frameworks (e.g., SOX) is a strong plus
- Knowledge of the PIX system is a strong advantage
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
Top Skills
Excel
Google Sheets
SQL
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
