Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
We’re looking for a passionate People-first Manager and Customer Support Professional who is excited to continue building out a best-in-class Customer Experience for our Payors (insurance companies Grow is in partnership with), Clients (people receiving therapy) and our Providers (therapists and other mental healthcare professionals operating private practices). You will be a critical part of our customer experience team, working to maintain strong customer relations and high CSAT scores that aligns to Grow’s mission of helping to ensure healthcare is accessible to everyone.
In this role, you’ll…
- Lead and motivate a team of Payor Partnership Support Specialists to respond quickly and accurately to customer questions via Phone, Email and Chat
- Actively assess our current tech stack to ensure that your team has the right tools and resources to do their jobs effectively
- Work alongside other leaders in the Client Navigation Org to remove roadblocks for our Customers and your team, improving internal processes and documenting the change
- Help set up policies and process that benefit our Payor, Client and Provider Experiences
- Align your team with stakeholder teams like the Support Org, Clinical Excellence, Onboarding, Enablement, Engineering and more to build rapport, credibility, and influence, ultimately advocating for enhancements that improve the customer experience.
- Serve as the go-to resource and passionate advocate for your team, ensuring both our Customers and your team are successful within their goals at Grow Therapy
Please note: this is a remote role, and you’ll work with a mostly remote team.
- You have strong experience leading specifically in Customer Service or Support, particularly in channels like Live Chat and Phone (both Inbound and Outbound)
- You have past experience leading a team of 5-10 people to achieve specific and measurable goals. Bonus points if you’ve grown the team!
- You're an empathetic leader who prioritizes the well-being of both the team and customer experience, and aims to keep both top of mind when decision making.
- You are comfortable with numbers and have a data-driven mindset. You’ve built metrics around time to respond / time to resolution, and use that data to drive decisions.
- You have strong communication skills and can quickly and succinctly present your ideas to company executives.
- You have a bias for action and care about delivering results and meeting deadlines. You’re able to leverage your adaptability and problem solving skills to navigate the most effective path forward.
Note: Please upload your resume in PDF format
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTO
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
#LI-REMOTE
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What the Team is Saying
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What We Do
We believe that therapy is an essential part of becoming the best versions of ourselves. No matter who you are or where you are starting, it’s more than support through challenge - it’s the foundation to grow, heal and lead lives that are more resilient, empathic, hopeful and powerful.
Everyone should have the opportunity to receive personalized therapy, and therapists should be able to serve the communities they care about most, not just the 10% of people who can afford to pay out of pocket.
Our mission is to get more people into therapy by bridging the gap between therapists and people seeking mental health care.
Grow Therapy empowers independent therapists to launch and grow thriving in-network private practices by enabling them to tap into large scale credentialing, referrals, administrative and community support enabled by our passionate team/products. When therapists no longer have the hassle of mundane admin tasks like billing and insurance claims or the limitations of out-of-pocket-only payment options, they can provide care to the communities who need it most!
To achieve our lofty ambitions, we’re building an ambitious team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and bring Grow’s mission to life from the inside-out, promoting holistic wellness for all team members. We balance our determination with a culture that champions well-being, from unlimited PTO and a Winter Break to Mental Health Mornings and learning and wellness stipends.
Grow is backed by top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Nurx, PatientPing, and Blackstone. We have a long way to go to maximize our impact, but if we do our job well, in the coming years we will make a difference in countless lives. We hope you’ll join us!
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Grow Therapy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are remote first with an optional office in NYC.
