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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary
The Payments Support Associate provides frontline support for Shift4 products and services, including Customer Hub, Universal Transaction Gateway (UTG), Shift4 One, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.
Responsibilities:
- Provide customer support via phone, email, chat, and ticketing systems.
- Assist customers with website navigation, statements, contracts, payments, and POS issues.
- Troubleshoot credit card, gift card, and POS processing issues.
- Collaborate with resellers, partners, and internal teams to resolve integration problems.
- Track and document support interactions, maintaining clear and accurate records.
- Stay up-to-date on software updates, product changes, and company policies.
- Manage multiple support tasks efficiently across channels.
- Participate in team meetings and contribute suggestions for process improvements.
- Support departmental goals and 24/7 operations with flexible work hours.
- Perform additional duties as assigned to support overall team success.
Qualifications
- High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
- Strong customer service, communication, and problem-solving skills.
- Ability to explain technical concepts clearly and simply.
- Positive, collaborative, and team-oriented attitude.
- Quick learner with adaptability in a fast-paced environment.
- PC hardware/software troubleshooting experience.
- Proficiency in Microsoft Office Suite or Google Workspace.
Optional Qualifications
- Experience with credit card terminals or POS systems.
- Familiarity with payment processors and settlement procedures.
- Knowledge of Micros/Oracle POS systems.
- Fluency in written and spoken Spanish.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Skills Required
- High school diploma or equivalent
- Strong customer service, communication, and problem-solving skills
- Ability to explain technical concepts clearly and simply
- Positive, collaborative, and team-oriented attitude
- Quick learner with adaptability in a fast-paced environment
- PC hardware and software troubleshooting experience
- Proficiency in Microsoft Office Suite or Google Workspace
- Associate degree or relevant technical support experience
- Experience with credit card terminals or POS systems
- Familiarity with payment processors and settlement procedures
- Knowledge of Micros or Oracle POS systems
- Fluency in written and spoken Spanish
Shift4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shift4 and has not been reviewed or approved by Shift4.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision plans and the company covering the majority of U.S. premiums. Health insurance is also characterized as solid or comprehensive in parts of the material, supporting baseline benefits strength.
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Retirement Support — Retirement support includes a 401(k) with a company match up to 4% of salary in the U.S., reflecting a clear, structured contribution benefit. Pension programs are also described for some European locations, indicating additional retirement coverage in certain regions.
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Leave & Time Off Breadth — Time away benefits include paid time off, paid holidays, and dedicated paid volunteer time annually. Parental leave for both birthing and non-birthing parents is also included, expanding overall leave breadth.
Shift4 Insights
What We Do
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
