Payments Specialist

POSITION PURPOSE/STATEMENT

Deliver on University Credit Union’s CHAMPION Values to engage in behaviors that create member and team member loyalty.  

Assist in Payments projects. Perform necessary functions to establish and maintain credit, debit, ATM and Online Bill Pay accounts and services. Explain and promote all products and services to members. Provide support to members, both internal and external, via various channels.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Provide information and services to all members regarding credit, debit, ATM, digital banking and other related company products. Cross-sell products and services when appropriate.   
• Process lost and stolen cards and maintain files. Process credit/debit card and ATM fraud and dispute claims. Have a thorough understanding of Mastercard and regulatory requirements related to card fraud and dispute processes.
• Wire processing, including incoming and verification of outgoing wires. Must understand the recall and tracing process.
• Exception processing and research and adjustment for drafts and ACH, including ACH Origination and Disputes and Check Fraud Claims.
• Troubleshoot digital banking services, including Bill Pay, External Transfer, and Mobile/ Remote Deposit.
• Assist with other related payments operations tasks as needed.       
• Performs other duties as assigned. 

EDUCATION/ REQUIRED KNOWLEDGE/ SKILLS:

• Knowledge of Symitar and Synapsys is preferred.
• Must have two to five years of similar and/or dispute-related positions.
• Minimum high school degree or GED required.
• Must have courtesy, tact and diplomacy, and strong attention to detail.
• Must be willing to speak to members and have good telephone skills.
• Must have strong interpersonal skills to work with others inside and outside the Credit Union generally for routine matters of giving and obtaining information, as well as advising or referring, which commonly requires shorter discussions.
• Must have experience in MS Word, Excel, PowerPoint and Outlook.
• Must be a team player and collaborate with others.
• All team members must adhere to regulatory, compliance, and organizational guidelines.

PHYSICAL REQUIREMENTS:

Must be able to remain sedentary for extended periods throughout the workday.

Must be able to go up and down stairs in emergency situations.