Key Responsibilities
Own Global Settlements: Manage day-to-day global payout operations for CANVAS creators, transforming our current monthly cycle into a highly efficient, scalable process.
Champion Creator Success: Act as the primary point of contact for payment-related CS inquiries, guiding creators through payment method registration, troubleshooting payout delays, and building clear, self-service help guides.
Cross-Functional Collaboration: Partner closely with Finance, Planning, and Engineering teams to diagnose system errors, patch operational gaps, and advocate for system automation.
Prep for the Future: Lay the operational groundwork for upcoming high-volume initiatives, including the rollout of subscription settlements, the expansion of ad revenue-share, and managing the operational transition during the Super Like phase-out.
Minimum Responsibilities
Bilingual Fluency (English and Korean): Professional-level proficiency in both written and verbal communication is required to collaborate effectively with South Korea-based engineering and product teams.
Operational Experience: Proven track record in operational execution, financial operations, or project management within a fast-paced environment.
Stakeholder Management: Demonstrated ability to coordinate effectively across diverse technical and non-technical stakeholders, including finance, product management, and engineering teams.
Analytical Skills: Strong attention to detail with the ability to identify system operational gaps, analyze process inefficiencies, and implement swift, accurate resolutions.
Salary Range and Description
Skills Required
- Bilingual fluency in English and Korean (written and verbal)
- Proven operational experience in operational execution, financial operations, or project management in a fast-paced environment
- Demonstrated ability to coordinate across technical and non-technical stakeholders (finance, product, engineering)
- Strong analytical skills and attention to detail to identify system gaps and implement resolutions
What We Do
Wattpad. Where Stories Live. Wattpad’s vision is to entertain and connect the world through stories. The global multi-platform entertainment company uses the power of community and technology to enable the creation and distribution of content across a variety of formats. Its flagship app, Wattpad, is home to a community of more than 90 million people who spend over 23 billion minutes a month engaged in original stories. Tap by Wattpad, the company’s second storytelling product, offers short, chat-based stories in over a dozen languages. Wattpad Studios co-produces stories for film, television, digital and print, together with industry partners. Wattpad Brand Partnerships offers a full suite of advertising products to help brands build deep engagement with Gen Z consumers. The company is proudly based in Toronto, Canada.
