At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
Monitor merchant accounts to detect risky behavior and act quickly to prevent fraud or loss
Investigate flagged accounts, connect with merchants, and provide smart, personalized solutions
Evaluate businesses through credit and risk analysis to support confident decision-making
Analyze complex data from multiple sources to uncover trends and fraud patterns
Support our clients with chargeback strategies and fraud prevention best practices
Collaborate with cross-functional teams to enhance fraud monitoring systems and tools
Partner with internal teams on risk-related inquiries and account underwriting
Own your schedule and priorities while delivering accurate, high-impact insights
MUST be able to work 7am-4pm PST (11am-8pm BRT)
2+ years of experience in payments risk and customer support or a similar function
Skilled at navigating high-stakes situations with calm, clarity, and professionalism
Known for your attention to detail and ability to juggle multiple projects without missing a beat
Strong analytical instincts—you connect the dots quickly, even with limited data
Clear, adaptive communicator with strong writing skills across technical and client-facing formats
High customer empathy with a proactive mindset to improve outcomes and processes
Comfortable with ambiguity and always looking to learn, grow, and raise the bar
Experience underwriting accounts or working with financial documentation is a plus
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
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What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.
The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.
Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.
Mission: We help people lead healthier, happier lives by connecting the world to wellness.
