Step into a high-impact leadership role at the center of payments governance and third-party oversight. You will shape scalable governance strategies, strengthen risk identification and issue evaluation, and translate industry, regulatory, and payment network requirements into decisive action. This role offers the opportunity to lead a talented team, deliver transformation programs, and influence senior stakeholders across a complex payments ecosystem.
As a payments governance operations manager in payments governance operations, you will lead the modernization of a complex oversight function supporting third-party payment processing and related relationships. You will set strategy, drive scalable governance and monitoring, and partner across functions to strengthen controls, issue management, and decision-making.
Job responsibilities- Set the strategic direction for payments governance, balancing disciplined risk management with responsible business growth across products, regions, and regulatory environments
- Lead and develop a multi-level team through clear priorities, coaching, performance management, and succession planning
- Provide subject matter expertise on payments risk, payment network rules, and applicable regulatory and policy requirements impacting third-party payment processing
- Direct the evaluation of issues, risk events, and control gaps by assessing materiality and root cause, defining mitigation plans, and driving timely escalation and closure
- Own the governance framework for onboarding due diligence, assessments, periodic monitoring, evidence standards, quality assurance, documentation retention, and remediation tracking
- Deliver a modernization roadmap to replace manual processes with scalable workflows, automation, analytics, and technology-enabled monitoring
- Lead transformation programs end-to-end, including business case development, scope and resource planning, change adoption, and executive reporting
- Use risk indicators, control results, and portfolio trends to identify vulnerabilities, prioritize interventions, and measure governance outcomes
- Partner with product, technology, risk, fraud, credit, compliance, legal, sales, finance, and operations stakeholders to embed governance requirements across the client and product lifecycle
- Advise senior stakeholders on risk posture, trade-offs, escalations, remediation plans, and readiness decisions with clear, structured communication
- Promote a culture of ownership, integrity, continuous improvement, and constructive challenge to strengthen governance and controls
- Leadership experience in payments, merchant acquiring, financial services, third-party risk, governance, operations, or another highly regulated environment
- Experience leading complex, cross-functional programs from strategy through implementation, including governance, milestones, dependencies, and change management
- Demonstrated ability to evaluate risk and control effectiveness, identify emerging risk themes, and drive appropriate escalation and remediation
- Experience using data, key risk indicators, and trend analysis to generate actionable insights and influence decisions
- Ability to partner effectively with technology teams to translate business and control requirements into implementable solutions
- Demonstrated ability to communicate complex topics clearly to senior stakeholders, including through written materials and presentations
- Demonstrated judgment and decision-making under pressure, including managing sensitive escalations and driving accountable resolution
- Demonstrated people leadership, including coaching, talent development, and fostering an inclusive team culture
- Willingness and ability to travel as needed (TBD travel frequency/expectations)
- Experience with payment facilitator, marketplace, staged digital wallet operator, business payment service provider, full liability submitter, or comparable third-party payment models
- Knowledge of major payment brand program rules and acquirer obligations (for example, Visa and Mastercard)
- Experience modernizing governance, risk, or operations through workflow technology, automation, artificial intelligence, analytics, or digital reporting
- Experience designing or enhancing risk-based monitoring, issue management, control testing, due diligence, quality assurance, or remediation frameworks
- Working knowledge of analytics and project delivery tools (for example, Alteryx, Tableau, Microsoft Project, or similar platforms)
- Experience supporting regulatory examinations, audits, payment brand reviews, or senior governance forums
- Bachelor’s degree or equivalent experience in business, finance, risk management, technology, operations, or a related discipline
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Leadership experience in payments, merchant acquiring, financial services, third-party risk, governance, operations, or another highly regulated environment
- Experience leading complex, cross-functional programs from strategy through implementation, including governance, milestones, dependencies, and change management
- Ability to evaluate risk and control effectiveness, identify emerging risk themes, and drive escalation and remediation
- Experience using data, key risk indicators, and trend analysis to generate actionable insights and influence decisions
- Ability to partner with technology teams to translate business and control requirements into implementable solutions
- Ability to communicate complex topics clearly to senior stakeholders through written materials and presentations
- Judgment and decision-making under pressure, including managing sensitive escalations and driving accountable resolution
- People leadership experience, including coaching, talent development, and fostering an inclusive team culture
- Willingness and ability to travel as needed
- Experience with payment facilitators, marketplaces, staged digital wallet operators, business payment service providers, full liability submitters, or comparable third-party payment models
- Knowledge of major payment brand program rules and acquirer obligations, including Visa and Mastercard
- Experience modernizing governance, risk, or operations through workflow technology, automation, artificial intelligence, analytics, or digital reporting
- Experience designing or enhancing risk-based monitoring, issue management, control testing, due diligence, quality assurance, or remediation frameworks
- Working knowledge of analytics and project delivery tools such as Alteryx, Tableau, or Microsoft Project
- Experience supporting regulatory examinations, audits, payment brand reviews, or senior governance forums
- Bachelor's degree or equivalent experience in business, finance, risk management, technology, operations, or a related discipline
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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